Cần Quan Tâm

Bao gồm

Đánh giá

• Transportation with we are traveling

  Y7729BUeduardob,,8 thg 12, 2023

  - Đánh giá từ Tripadvisor

  5.00

  Very good experience, both Ruben Villalobos and the other boy who took us to the airport on the way back were very friendly, both punctual and attentive. 100% recommended to travel with Somos Viaje.

• “Private” Transfers not so Private

  kte2219,,18 thg 5, 2023

  - Đánh giá từ Tripadvisor

  2.00

  I booked a last minute trip with my husband thru Expedia to Punta Cana in which I selected & purchased “private” transfers to & from airport. The same day that I booked I received a text from Angel to confirm my booking also with instructions for when we arrived. I loved the professionalism & the kindness at that moment. We arrived the following day to Punta Cana I received a welcome text with the the drivers name which was Alejandro whom was super nice & professional I’d rate him 5 stars. He picked us up in a private vehicle (a Suburban) & also gifted us a souvenir bottle of Mamajuana which was such a nice gesture. We arrived to the resort in about 25 mins which was a smooth ride. The day before our departure I received my confirmation with the drivers name Antonio & pick up time which was 11:30am (I found it strange because my flight was at 3:45pm and that’s a little too early) so far so good. I was so pleased with the pick up from airport that I told my husband if the pickup to go to the airport were to be the same quality of service, I would put the most AMAZING review. Unfortunately it was NOT. The driver arrived on time in a transportation van which I didn’t question because with other companies that I’ve booked private transportation, they’ve used those vehicles for just us two. Once he opened the trunk to put in our suitcases, my husband tells me that there’s people in the vehicle. I immediately told the driver that I book private NOT shared. He tells me that he doesn’t know because he only follows what the company tells him which I understood. We end up leaving on that shared transportation because we had no choice. I text Angel to dispute issue he tells me “Sorry, we don’t offer private service that we were lucky that our first transfer was private because their service is shared.” I told him that our voucher states PRIVATE & that’s what it said when I purchased. I sent him the screenshots (which I’ll share here) he then apologizes tells me “that it’s an error of the girl from operations, that private is triple the cost for obvious reasons. That if he would’ve had another driver they would’ve sent me in a private one but that they were going to burst from how busy operations were”(which is NOT my problem). Si no lo dañan a la entrada, lo dañan a la salida. Which means if they don’t mess up at the beginning they mess it up at the end. I reached out to Expedia whom stated that my reservation should be private, so it’s the suppliers mistake. Luckily Expedia issued me a credit which Somos Viajes should’ve done because I had to settle because they were swamped with work.