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Đánh giá

• Missing reservation confirmation- solved by exceptional staff

  199kalim,

  27 thg 11, 2025

  - Đánh giá từ Tripadvisor

  4.00

  Upon landing at the Cancun airport, Nexustours had a challenge locating/confirming our reservation to take us to our hotel November 25/26. They were exceptionally busy at the time and could not initially guarantee a solution. Employee Fabricio went over and above to work with us and his reservation team to ensure they found a way to get us to our destination. Fabricio, you are an asset to the Nexustours team! Thank you

• Drop off 4+hours before your flight

  O7638KJnicke,

  27 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  This is the second and last time ill be using them for airport transfers. Both times now they have scheduled our pickup back to the airport so early you have to sit there for 4+ hours. You cannot even check your baggage more than 3 hours before your flight there. Definitely get a private transfer or a taxi. The extra money is worth not wasting your time. When asking and trying to change the transfer time they are completely unhelpful and will not budge. They simply do no care.

• Beware of This Agency – Unreliable Shuttle Service and Poor Treatment

  603nicolasv,

  16 thg 11, 2025

  - Đánh giá từ Tripadvisor

  1.00

  I’m writing this review to warn other travelers about my recent experience with the shuttle services connected to the Valentine Imperial. This is the second time we’ve used this company, and for the second time, we ended up waiting over an hour at the airport for our transfer to the hotel. While delays can happen, this seems to be a recurring issue with this agency, and it’s much longer than what we’ve experienced with other transfer companies. Unfortunately, the situation on our return trip was far worse. On the morning of November 15th, 2025, when I went to confirm our pre-paid shuttle back to the airport, I was told by the travel agency representative (Diego) that we were not allowed to use the shuttle we already paid for. His reasoning was that we hadn’t attended a sales meeting earlier in the week — something that was never mentioned at booking and completely unrelated to the transportation we purchased. Despite explaining this and my surprise that a paid service would be withheld over a sales presentation, I was simply told “that’s how it works,” and no assistance was offered. We were left stranded and had to pay 1,300 MXN for a last-minute taxi to the airport. I’ve already submitted a formal complaint to the agency, but I’m sharing this here so other travelers know what to expect. If you rely on timely, reliable transfers or expect the services you pay for to be honored, I recommend being extremely cautious or considering a different transfer provider.

• Good service

  Camper34575045145,

  8 thg 11, 2025

  - Đánh giá từ Tripadvisor

  4.00

  I was assisted with booking my transportation back to the airport and it was very helpful. Mauricio helped me and my friends

• ZERO EMPATHY

  FERNANDOR761,

  17 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We used this Service last October 5 for an airport-hotel transfer, Private Service was booked. This is the first and last time we'll book with Nexus. I do NOT recommend the NEXUS Service, to begin with they had us waiting for 6 families at least half an hour. We were one of the last families and the person from Nexus tells me: "you have to go in Shared Service with another family, because if not I don't know how much more you have to stay here and turned around", this you can't tell a client, zero empathy, the other family didn't want us to share with them because they also hired privately, but in the end I talked to them (NOT Nexus) and they accepted us, what a shame! First and last time with this unsympathetic Enterprise with poor customer treatment.

• !Outstanding helpfull - thank you Fernanndo

  tornadooo,

  16 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Fernando went above and beyond to help me purchase my transportation ticket online, get it confirmed, and adjust the pickup time - even though this specific ticket type isn’t normally sold directly through the agency. His patience, and willingness to assist with every detail were truly exceptional. Outstanding service - thank you, Fernanndo!

• Fast and efficient service

  zeeniyaz2025,

  1 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Michaelle César and Neri Perez did a phenomenal job arrange ground transportation to and from my hotel to the Cancun Airport. Service was timely, efficient and friendly. :) Thank you so much!

• Will always choose nexus now

  Effy24,

  19 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Amazingly helpful, not only did we book a fabulous trip with nexus, but when our flight had been cancelled the representatives julio and Rubi went out of their way to help us get sorted They honestly made a very difficult situation so much better, without them I’m not sure what we would have done

  

• Friendly Cab Ride

  Maria P,

  18 thg 9, 2025

  - Đánh giá từ Viator

  5.00

  The folks were friendly and very accommodating. They made sure that we were very comfortable and got us to our destination in a timely fashion.

• Amazing helpful service by Julio!

  Inspire13159813715,

  16 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We had the pleasure of working with our virtual concierge, Señor Julio Reyes, and he was absolutely amazing! He went above and beyond to help us confirm our shared transfer, making the whole process smooth and stress-free. Julio was professional, helpful, and quick to respond to our needs. His assistance made a big difference in our experience, and we are very grateful for his support. Highly recommend his service!

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