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• I had booked what I...

  Donna L,1 thg 3, 2026

  - Đánh giá từ Viator

  1.00

  I had booked what I thought was a van to transport my family of 7 people. Our vacation pkg with Westjet included transfer from cancun airport to sandos by bus but we decided to go with a smaller vehicle hence the booking of the van. I assumed shared transport meant shared by 7 people and perhaps 2 more others. When we got to the Viator (nexus) checkin we were told that we would be travelling by bus and that my booking (shared) meant that it could be van or bus depending on number of people. Therefore I paid for something that was already included. I still do not know what happened. I do not know what will happen when it is time to return.

• Amstar is the BEST alternative for airport transfers and excursions.

  dennyr748,27 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Amstar is always incredibly efficient, dependable and prompt. Oscar was extremely helpful with excursions.

• Such helpful staff

  I4560OBemilym,28 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  They helped me and my husband With our transport to the airport. They was a big problem because we had to change hotel. But the staff at the excursion desk helped rectify and clear up the situation. They went above and beyond and handled everything fast and efficiently. Laura and 2 other gentlemen were the kindest and most patient. They took my stress level from 10 back down to 0! THANK YOU!

• Slow wait for shared shuttle to fill up

  Cdnclan,16 thg 1, 2026

  - Đánh giá từ Tripadvisor

  2.00

  I realize flights were delayed so maybe their original plans for how to group people didn’t work out. But waiting about an hour for a shuttle seems excessive?

• Good overall

  Wanderer41053248362,15 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  The arrival at the airport was very chaotic. We were at least 500 people waiting for their transportation and, nobody knew where to go. We somehow foundout a clue to where to go and take our transport to the hôtel. Fortunately, Karina at the Riu Palace Kukulkan was awazing. She helped us with everything and made sure our transportation and our stay at the hôtel was perfect. Her enegry and kindness is amazing. She is really awesome! I want to thank her for everything she helped us with our stay at the hôtel!

• Helpful

  andrewgQ9094UF,14 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Diana Fernanda Soto was very kind and helpful. Whenever we needed to communicate she was responsive right away

• Josue Horat great representative

  992te,8 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great services, Josue Horat was great and assist me with return transportation. Really recommended is service and worth it.

• Return transportation to Cancun airport

  Chantal B,5 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Transportation back to Cancun airport. The cab was 50 minutes late. We received the notification before our departure time. Our departure was scheduled for 12.10am at our hotel. We reached NX Tours customer service at 12.40am and she was unable to tell us where our taxi was. She advised us to take a taxi. By the time we found transport to the airport, the taxi from NX Tours arrived at 12.50h with a delay of 40 min. This has been very stressful for us.

• Michaelle has been amazing, very responsive and always available to hell us out

  dannyc196,3 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had a very good experience dealing with michaelle specifically. She was always available to genuinely help us out. This changed out view of nexus.

• Nexus Tours and Michaelle César - very impressive!

  Passport19603364503,2 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Michaelle César was our Nexus tour agent and she was fantastic! She arranged our trip to and from Cancun airport to our resort in Cancun Hotel Zone at GR Solaris. She next finalized and arranged our trip to XCaret Park and Playa Del Carmen on 2 different days -again arranged the transport from our resort and back. XCaret was out of this world. The service was seamless! Michaelle was friendly and a professional. Nexus tours is a great option for all visiting from Canada and elsewhere. I especially liked the fact that I could communicate with Michaelle via WhatsApp to confirm time/ drivers/ status and ask questions, which she responded to right away. Loved our time in Cancun, thanks to Nexus Tours, their agents, drivers and all the great services they provided in very good vehicles and vans. Thank you Michaelle and Nexus Tours! Keep up the great service!!

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