Cần Quan Tâm

Bao gồm

Đánh giá

• Would travel with them again!

  laurawM402RY,17 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Transportation to and from the airport. Went right to the resort from the airport. That was great! Had questions and they were quick with answers prior to the trip.

• waited for hours for the shuttle

  christinemariep2026,15 thg 4, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Booked through Expedia as an All-inclusive vacation to Bahia Pincipe Tulum. My husband and 3 kids arrived at Cancun airport, having downloaded the transfer app and "checking in" with the Nexus transfer desk. We then proceeded to wait over 2 hours , being told that there had been canceled flights so the transfers were limited. The runaround was nuts- with "advisors" telling us it wouldn't be too long and then others saying "yes, you may want to take one of the taxis" (several taxi drivers surrounding and trying to get other waiting passengers to hire them ). It was a nightmare trying to get any info but we waited it out (bc I wasn't going to pay more for a private taxi) and FINALLY we were put on a shared shuttle. It was really terrible way to start out trip and I wouldn't recommend this company. Arrange for a private shuttle or other service.

• SAY NO to nexus airport transportation!!!

  710aramm,5 thg 4, 2026

  - Đánh giá từ Tripadvisor

  1.00

  For anyone who doesn't want to start or end their vacation on an extremely sour note we would say DO NOT BOOK the nexus transportation from or to the airport in Cancun! While the drivers are good and attentive, the line to the Nexus tour booth at the airport reminded us the COVID times... LOL when we were ready to take our "free" shopping tour that was part of the Sunwing vacation booking (another company that we will never use again) we were told that we needed to give them a lot more time to book (over 24 hours) and then call them back to confirm if it was arranged or not. On our return to Canada, their agent booked our transportation 4.5 hours ahead of our flight (although our hotel was only 15 minutes away from the airport) and no one answered the phone to rearrange. After reaching to a live agent (and this was after a while trying to solve the issue with AI) which took about 45 minutes, our chat was dropped back to AI 3 times... Then we were told to just stick to given time because we chose shared transportation... Well, I guess we will never use them again!

• We arrived and had delayed luggage and Eric helped us to make a claim and also informed us of the allowed expense

  francescocO914UE,28 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We went to Cancun for 9 days and had the best experience from bus pickup at cancun airport to bus back to cancun airport after our vacation was over. Nexustours /Sunwing was very helpful in any questions or any problems we encountered and our representative Eric Almazo was there every time we needed him with advice and guidance. I hope if I ever return we have the pleasure of him guiding our needs again. We had an excellent experience thanks to Eric Almazo!!

• Warm, supportive and frictionless service

  643shahriara,21 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great experience. Staff helped us navigate the airport, Ray Uribe was kind, informative and supportive, helping us confirm our return shuttle and understand our options and timing.

• Beware Nexustours

  Dan A,17 thg 3, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Just a heads up for anyone booking airport transfers in Cancun — be careful when dealing with NexusTours. I paid $35 USD for what was advertised as a private taxi from Riu Dunamar to Cancun Airport. What we actually got was the complete opposite. We were put on a shared bus — the same one that would have been available to us for free — and they even picked up passengers from other resorts along the way. So essentially, we paid extra for a service we never received. If I had known it would be a shared transfer, I would have just taken the complimentary bus and saved the money. Really disappointing experience and definitely something to watch out for when booking transportation. Make sure you confirm exactly what you’re getting — because in our case, it was not what was promised.

• Ivan was amazing

  Guide04604746804,11 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Very straight forward and welcoming! Ivan made sure to answer all of our questions! Thank you!

• I had booked what I...

  Donna L,1 thg 3, 2026

  - Đánh giá từ Viator

  1.00

  I had booked what I thought was a van to transport my family of 7 people. Our vacation pkg with Westjet included transfer from cancun airport to sandos by bus but we decided to go with a smaller vehicle hence the booking of the van. I assumed shared transport meant shared by 7 people and perhaps 2 more others. When we got to the Viator (nexus) checkin we were told that we would be travelling by bus and that my booking (shared) meant that it could be van or bus depending on number of people. Therefore I paid for something that was already included. I still do not know what happened. I do not know what will happen when it is time to return.

• Amstar is the BEST alternative for airport transfers and excursions.

  dennyr748,27 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Amstar is always incredibly efficient, dependable and prompt. Oscar was extremely helpful with excursions.

• Such helpful staff

  I4560OBemilym,28 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  They helped me and my husband With our transport to the airport. They was a big problem because we had to change hotel. But the staff at the excursion desk helped rectify and clear up the situation. They went above and beyond and handled everything fast and efficiently. Laura and 2 other gentlemen were the kindest and most patient. They took my stress level from 10 back down to 0! THANK YOU!

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