Cần Quan Tâm

Bao gồm

Đánh giá

• Wonderful day

  davemX8276MK,,1 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  A fantastic experience, the team could not have been any more attentive. The weather was perfect which added to our enjoyment. The sea was choppy around the second island which made for an uncomfortable 10 minutes on top of the boat looking at sea lions etc. which wasn't the crews fault of course. Overall I would definitely recommend the trip and the company.

• An adventure!

  Lorena P,,28 thg 12, 2025

  - Đánh giá từ Viator

  3.00

  It is a very nice walk but with very windy and cold, it was disappointing that we did not visit the sea lions because according to this the weather conditions but in my opinion was why they left late and did not give them time, I think they should warn you when you hire and not surprise you. The guide was a super nice boy and provided us with information and help at all times.

• A unique experience with...

  Simonetta M,,25 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  A unique experience with penguins, seals, sea lions, and many types of birds. Well organized and great guides.

• Great boat operator & crew, not so much 3rd party provider.

  B R,,23 thg 12, 2025

  - Đánh giá từ Viator

  4.00

  Great boat operator and crew. The conditions of the sea changed drastically after the first stop so we were not able to see sea lions on second island. But no worries since due to many passengers getting sick by rough seas and the crew being very capable we all made it back on time. The third party provider though performed poorly, having very poor communication and treated everybody differently regarding return transfer. Two separate couples in our tour arranged with third-party provider to be sure bus driver returned them to cruise port as first stop. We were on same Cruise, and same cruise port and told the third party provider and they just insisted that we tell the bus driver to take us back to cruise port upon return. Instead the bus driver arranged for the other two parties to have private transfer vehicles take them directly back to the cruise line (had no edit cost). We were left having to wait until others were dropped off before returning us to the cruise line very close to our deadline. Bottom line is the communication with third-party provider is terrible and the way they treat their passengers is not consistent nor equal. For anyone following the instructions they've received from this third party, they all will not be treated the same.

• Crew on Boat was great. Tour operator has communication issues

  Mitch G,,23 thg 12, 2025

  - Đánh giá từ Viator

  3.00

  Seeing the Penguins was great, but to no fault of the tour company we had very rough waters coming back and a few people throwing up. The crew was very accomadating. I will say there was some miscommunication with the crew and getting back in time. If we didn't have rough waters that ended it early, we would have missed our ship. I aske 5 people to make sure we would be back at a certain time and they all said yes, no problem. Lucky for us there was bad weather or it would have been a disaster.

• Birds galore

  dhium,,10 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Outstanding stroll among the penguins. Saw a penguin chick emerge of the burrow. Really glad we did this trip.

• Bad day with Viator !

  Thomas S,,30 thg 3, 2025

  - Đánh giá từ Viator

  1.00

  The boat ride there was long and rough ! We were only allowed to spend 15 minutes on the island because the weather was so bad that the Captain was worried about getting back to port ! The first mate told me they should have never brought us there ?

• Sketchy business?

  Timothy S,,23 thg 3, 2025

  - Đánh giá từ Viator

  1.00

  We were instructed to go to their office, upon arrival we entered to find a young woman and young man seated behind a desk. The young woman proceeded to inform us the tour was cancelled due to 35 persons from our ship cancelling the previous evening. Although suspicious sounding it was obvious we weren't going on this tour. I asked if any of their competitors had similar offerings. The woman wrote a name on a paper and handed it to me. I asked if she would contact them and she tried to call but did not get through. As we headed out another couple from our ship came in. We were about 100 meters down the road when we heard the door slam as the couple left the office. The man from the office ran out yelling. When we returned to the ship I checked my email and had 2 messages from viator. One was the cancelation notice: "Sorry. We're sorry to inform you that the 10 AM sailing on January 30 has been canceled due to expected weather conditions. Thank you for your understanding! We will full refund you." The date was March 16, not January 30, and it the weather was clear with almost no wind. This completely contradicted their explanation for the cancelation. The second email stated: "Mr. $%@&^!, the boat office administrators are going to the Police to make a complaint for assault and attack on the office structure. Please be aware that they will contact you. Sometimes people can’t continue with the cruise ship." I replied that it was the couple that entered the office after us that slammed the door. I heard nothing else from either viator or the operator aside from the solicitation for this review. We did received a prompt refund, however I was haunted by thoughts of Chilean authorities apprehending me at a future port of call or at the airport.

• Read the negative reviews!

  M7123VBmarg,,16 thg 3, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Alert alert don't make any plan with this horrible company, it always confirmed the excursion, we went to the meeting point super excited and when we arrived at the office they tell us that they have canceled the excursion, left us without any plan. This company is a scam. I should have read the negative comments because they are very true and accurate. I'm furious and fighting over my refund. Stay away from this company.

• I was lucky NOT to go on this trip

  LoveTravel488454,,13 thg 3, 2025

  - Đánh giá từ Tripadvisor

  1.00

  I've got a fever and a cough this morning, so I decided to stay on the cruise ship, however my wife went there. When she came back, she was angry as hell! 1. The boat is much smaller than a catamaran, and weather this afternoon was extremely windy - gusts with speed more than 60 km/h. So, the way back to the Punta Arenas was a nightmare, many people were seasick. The operators knew about this afternoon's wind intensification - it's so easy to see that in applications like "windy .com", nevertheless they decided not to cancel this trip. 2. It was promised to us to spend 60 minutes on the Magdalena island, but in fact this time was compressed to just 15 minutes - because boat operators thought the wind would get stronger, so they wanted to leave as quickly as possible. What about penguins? Very few of them... 3. The tour is overpriced - $175 pp for a bumpy ride plus 15 minutes on the island with a few penguins?

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