### Step 1: Booking - **Inquiry**: Customers can inquire about transport services via phone, email, or the company website. - **Quote**: A detailed quote is provided based on the chosen game drive location, number of passengers, and vehicle type. - **Confirmation**: Once the customer agrees to the quote, they confirm the booking by providing necessary details (e.g., date, time, pickup location). - **Payment**: A secure payment process is initiated, which may include deposit options or full payment. - **Booking Confirmation**: The customer receives a confirmation email or message with all relevant details, including an itinerary and contact information. ### Step 2: Pre-Departure Preparation - **Vehicle Preparation**: The chosen vehicle is cleaned and inspected to ensure it's in optimal condition for the game drive. - **Communication**: On the day of the drive, the transport company contacts the customer to confirm pickup time and any special requirements. ### Step 3: Pickup - **Arrival at Pickup Location**: The driver arrives at the agreed pickup location on time, usually 30-45 minutes early. - **Meet & Greet**: The driver greets the passengers and checks them against the booking for accuracy. - **Luggage Loading**: The driver assists with loading any luggage or gear into the vehicle And Trailer. ### Step 4: Journey to Kruger National Park - **Safety Briefing**: Before departure, the driver provides a brief safety briefing, including seatbelt usage, vehicle regulations, and emergency contacts. - **Route**: The driver follows the best route to Kruger National Park, sharing information about attractions or sights along the way. - **Comfort Stops**: If it's a long drive, appropriate comfort stops will be made for restroom breaks or refreshments at N4 Ultra City And ALZU Petroport. ### Step 5: Arrival at Kruger National Park. - **Drop-off**: The driver arrives at the destination reserve entrance, ensuring all passengers disembark safely. - **Vehicle Transition**: Passengers may then transition to a specialized vehicle to the reception if required. ### Step 6: - **Refreshments**: The operators will provide refreshments or a small meal as part of the package. ### Step 7: Return Journey - **Return Trip**: The driver takes the group back to the original pickup location while ensuring a comfortable ride. - **Drop-off**: Passengers are dropped off at the agreed location, with assistance for loading any luggage. ### Step 8: Feedback and Farewell - **Feedback Request**: After drop-off, a follow-up message may be sent to request feedback on the transport service and overall experience. - **Farewell**: The driver thanks the passengers for their business and encourages them to book again for future adventures. This structured flow ensures that customers enjoy a seamless and memorable experience from OR Tambo International Airport to Kruger National Park.