※This is a luggage transfer service from airport ⇔ hotel (Taipei City) only.

※Please enter the name and address of your hotel accommodation when booking.

※Please select your preferred airport luggage pick-up time slot.

※The service fee is charged per piece of luggage, not per traveler.

※A minimum of 2 pieces of luggage is required to confirm your booking.

※Maximize your arrival and departure days — start exploring the moment you land.

※Travel light and stress-free with our convenient luggage delivery service.

※Same-day, reliable transfer handled by our professional logistics team.

※Perfect for night market strolls, sightseeing adventures, or business meetings right after arrival.

Suitable for all physical fitness levels

【Luggage Delivery Service – Important Notes】:

For “Hotel → Airport” delivery service, luggage pick-up must be scheduled at least 2 hours before flight departure.

Weight limit: Each item must not exceed 32 kg / 70 lbs.

Size limit: The total dimensions (length + width + height) of each item must not exceed 180 cm, and each must weigh under 32 kg.

Oversized luggage that exceeds the vehicle’s capacity may be refused without refund.

Acceptable luggage types: Suitcases, cardboard boxes, backpacks, handbags, and briefcases.

【Sports Equipment (Additional Fees Apply)】:

Accepted items: Golf bags, skis/snowboards, and bicycle travel cases.

Each item must weigh under 25 kg and have total dimensions within 250 cm (L+W+H).

An additional handling fee of US$25 per item will apply.

【Conditions Under Which Service May Be Refused】:

The service provider reserves the right to refuse collection or delivery in any of the following cases:

The booking request does not comply with these terms.

Incomplete or incorrect order information.

Improper or insecure packaging.

Customer requests exceed reasonable scope or create excessive burden.

Any form of illegal shipment (e.g., violating postal regulations).

Items include prohibited or restricted goods, such as:

1. Dangerous or prohibited items (weapons, ammunition, knives, drugs, etc.)

2. Perishable or refrigerated/frozen foods

3. Cash, checks, stocks, bonds, gemstones, precious metals, antiques, artwork, or other valuables

4. Credit cards, bank cards, identification documents (passports, tickets, exam permits, etc.)

5. Unique or non-reproducible data/media

6. Flammable, volatile, corrosive, or toxic substances

7. Animals (including cats, dogs, birds, etc.)

8. Any other items deemed unsuitable for delivery by the service provider

Please carry your passport, tickets, and valuables with you at all times.

【Delay and Compensation Policy】:

If the customer is more than 30 minutes late, an additional US$10 fee per 15 minutes of delay will be charged.

If the driver is more than 30 minutes late, the service provider will offer a US$10 gift card per 15 minutes of delay as compensation.

【Airport Transfer Terms】:

“Airport → Hotel” Delivery: If the flight arrives on time, the driver will wait up to 30 minutes after landing.

If the waiting time exceeds this limit and contact cannot be made, the booking will be treated as a no-show and no refund will be issued.

Flight Delays:

- Delay within 60 minutes: Pick-up time will be adjusted automatically at no charge.

- Delay exceeding 61 minutes: The service provider may cancel the booking and refund 50% of the fee.

- If the customer requests continued waiting, additional waiting fees will apply.

- For early arrivals, delivery will be arranged flexibly depending on daily schedule, but early drop-off cannot be guaranteed.

【Hotel Delivery Notes】:

For “Hotel → Airport” bookings, the hotel’s luggage storage time and the driver’s actual pick-up time may differ.

Please take photos of your luggage and the hotel storage receipt before departure for reference.

If the driver arrives but cannot collect the luggage and cannot reach the customer, the booking will be cancelled without refund.

If the customer fails to pick up luggage at the airport, it will be temporarily stored in a secure facility (e.g., airport locker), and a retrieval code will be provided.

【Special Circumstances】:

If the customer fails to arrive at the scheduled pick-up location, the luggage will be re-sent via FedEx or DHL to the designated address, with all shipping costs covered by the service provider.

If delivery cannot proceed due to legal restrictions, even for confirmed bookings, the service provider reserves the right to refuse service.

Any resulting losses, liabilities, or legal consequences will be borne by the customer.

【Luggage Inspection and Additional Items】:

Upon delivery, please inspect your luggage immediately. If any issue is found, take photos and contact customer service right away.

Once receipt is confirmed, the service is considered completed, and no further claims will be accepted.

Any additional luggage on the same day will incur corresponding extra charges.

After booking, please confirm your order details and register a real-time communication channel (e.g., LINE、WeChat、WhatsApp) to ensure smooth coordination on the day of service.