When you buy this product, you will buy a regular transfer, that means you will be with othe persons from another hotels, normally we need your flight number and hotel name to make the reserve, in the date and day reserved our car will be at the airport at flight time, the driver properly uniformed and with a plaque in the name of Loumar Tours will be waiting for you, in case of flight change please contact us. If you give your flight number and your flight is late, do not worry we will be there when you arrive, our support team follow the flights online.