1.Booking: The customer books transport service providing details such as pickup time ,date and location ,number of passengers and luggage. 2.Confirmation: The transport service confirms the booking by providing driver details and vehicle. 3.Pickup : The driver arrives at the designated pickup location and waits for the guest holding a name sign, welcomes the guests and loads luggage in the car. 4.Transportation: The driver safely transports the guests to the designated drop-off location. 5.Drop-off :The driver arrives at the drop-off location, unloads luggage and ensures the guests have everything they need. 6.Completion: The transport services is completed and the customer is free to go about their day.