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• Completely misleading

  Lucie f,

  7 thg 2, 2024

  - Viator

  1.00

  This tour was advertised as a boat trip to whiteheaven beach where we were to spend relaxing 5 hours, have use of paddle boards and options to rent umbrellas and chairs. The first picture suggested how the set up and paddle boards will look. Upon arrival to the meeting point in the morning we were told that “everyone else on the tour” actually wants to go snorkeling so we will do 1 hour snorkeling and then 3 hours on the beach. Not what we booked but 3 hours on the beach would give us enough time to relax so we said fine. After 2 hours on an old, loud boat that broke down for few mins on the way we arrived on the beach but there were no umbrellas or chairs to rent and they put down 2 half inflated paddle boards WITHOUT fins and half of 2 paddles for the whole group. When I asked if they have fins or the second half of the paddle so we could actually use it they said no! So the paddle boards were basically unusable other than taking a picture on it. We could see that the set setup they advertised as their main picture was far down the beach and not part of this tour which felt like a complete fraud. After 1 hour and 50 mins they told us to pack and leave for the snorkeling spot. When I asked if we were coming back to the beach (to complete the 3 hours of beach time they told us in the morning we were getting) they said no. So it went from a 5 hour beach trip to 3 hours to an actual 1 hour 50 mins of beach time! Since they didn’t told us that up front and we were under the impression we still had another hour we didn’t even get to do the little hike we planned. We went snorkeling for 1 hour which was nice but not what we booked. We were very disappointed and felt like we were completely misled. To top it off they were so dismissive that they actually asked for a 5 star TripAdvisor review. Truly unbelievable. They have a LOT to learn about how to run a successful business from the other companies at Airlie beach which were professional, fun and didn’t mislead and bluntly lied to their customers!

• Prime beach day

  Ben F,

  14 thg 1, 2024

  - Viator

  5.00

  Friendly, professional crew who made the day great, while not taking away from the chill vibe of the beach

• Wish it was organised better with a bit more effort

  Tracey W,

  12 thg 1, 2024

  - Viator

  2.00

  The island was beautiful and the water and reef were amazing. The day was poorly run though through GSL. They had nothing organised properly the buffet lunch was not worth the money, no paddle boarding, we only had 10 at the most on the reef saying we had to leave early after we heard them say they were low on fuel. They had no moorings booked either. Very disappointing. We will be going back but not through GSL not worth the money would prefer to pay extra..

• AVOID!

  Craig P,

  8 thg 1, 2024

  - Viator

  1.00

  0/5 if possible!! Tour Operator cancelled 8pm the night before our tour - no attempt to fit us in for another date and due to the late notice we couldn’t make it to Whitehaven as everything was booked up. WOULD NOT RECOMMEND!

• We were not informed about cancelation of the trip

  Vronique B,

  10 thg 10, 2023

  - Viator

  1.00

  The operator canceled the trip and we were not informed about this by viator. Very poor service. We were waiting at the gathering point early morning and nobody showed up.. Luckily another operator had space and would take us to whitehaven beach, but this whole waiting, calling and finding another operator took 2h of our visit to the island. I strongly recommend booking directly through the operators website and not through Viator. Otherwise, the island visit is nice, but getting there takes an around 2h boat trip each way. It is also very expensive for the time spent at there, so consider whether it is worth your time and money.