Cần Quan Tâm

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Đánh giá

• Not what we expected

  Raquel285,,11 thg 2, 2026

  - Đánh giá từ Tripadvisor

  1.00

  We were aware in advance that this tour did not have particularly good reviews, but we still wanted to give it a chance. Unfortunately, the negative feedback turned out to be justified. The tour advertises 4 hours at Whitehaven Beach, including stand-up paddleboarding and optional snorkeling or the Hill Ilnet lookout (for an additional $29 per person). We only booked the Lookout. Even with snorkeling booked, guests are supposed to have around 2 hours of beach time. In reality, we spent only about 30 minutes on the beach in total. Whitehaven Beach itself was not visited at all — instead, we stayed in Tongue Bay (Lookout Beach) with a view of Whitehaven. The advertised Southern Lookout was also not visited. Due to multiple tender boat transfers (twice there and twice back) and waiting times of around 25 minutes each way, a significant amount of time was lost. Guests who had booked snorkeling had virtually no beach time left. Out of four stand-up paddle boards, only one was brought to the beach — and guests had to carry it themselves along a 15-minute path. Lunch, which according to the description was supposed to be served on the beach, was instead served on the boat. The food was good, but the drinks could have been cheaper $7 for a can of Coke. The crew seemed friendly and tried their best, but they appeared poorly coordinated. Overall, everything felt chaotic and improvised. One crew member was constantly instructing the others, which gave the impression that some of them were very new. The changed schedule was explained as “a problem with the tide times” but for us, this was not a convincing explanation. Additionally, there were engine problems on the way back, which caused a delay. However, even without the engine issues, we would have returned about one hour later than scheduled. Conclusion: In our opinion, the crew is the least to blame — the main issue lies with the misleading advertising by the operator. We would not recommend this tour and suggest investing a bit more money in a better-organized provider. The goal of any tour operator should be to leave guests with positive memories, not disappointment — starting with delivering what was promised and paid for. It was emphasized that this is a family-run business, which makes the experience even more disappointing. It is no surprise that the boat was only half full, as negative reviews and dissatisfied guests will likely continue if nothing changes.

• Absolute wasters

  Mark A,,29 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  Do not book with this Company. They mislead you with departure time, are slow to respond to calls and have zero customer service ethos

• Whitehaven day trip

  881rainaw,,24 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We booked to go to Whitehaven. There was some engine trouble and need for more fuel. Things happen and we ended up being 2 hours later to arrive than scheduled. What was really outstanding was the care and service provided by the staff. They were apologetic and going above and beyond to try and make the experience still enjoyable. And it was. We ended up staying later and as a result had the whole beach to ourselves and watched a beautiful sunset on the ride home. Massive day for the staff but brilliant day for us. Thank you to the staff.

  

• Poor experience

  J3044QFtonym,,28 thg 8, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Toilet not operating before and during trip,food very ordinanary,generally unclean. Very ordinary compared with competitors.

• Whales and whitehaven

  sebs572,,24 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  What an incredible experience! The skipper Riley was in total control the whole time and expertly navigated the vessel near whales so we could enjoy watching them breach. Alisha was fantastic at guiding the walk and providing safety briefings. Rodrigo was a master of managing the vessel and setting up lunch on whitehaven. Incredibly grateful to the team. What a wonderful experience.

  

  

  

• If it’s windy - DO NOT GO

  Wanderer612609,,2 thg 5, 2024

  - Đánh giá từ Tripadvisor

  1.00

  This was a terrible experience. The weather ruined it. Winds were 35km + and the waves in the stretch towards Whitehaven Beach were horrific. People were vomiting and very scared. I will NEVER do this again. The staff were unhelpful and didn’t care or warn us

• Great tour and plenty of relaxing beach time

  Jochen D,,13 thg 4, 2024

  - Đánh giá từ Tripadvisor

  5.00

  We had a wonderful relaxing day at the Whitehaven beach yesterday. The staff, especially Facu and Leo where very friendly and accommodating when we asked for a tent as the sun is rather strong during a long day at the beach. There are picknick possibilities in the shade at the beach which are also quite nice but we didn’t know that beforehand. We recommend the day tour with GSL not only because of the staff but it gives you about 4 plus hours at the beach. Enough time to wander to the southern outlook with a great view but also plenty of time to swim and relax at the beach.

  

  

  

• An amazing location and like paradise on earth

  Robert Thomas 1977,,16 thg 3, 2024

  - Đánh giá từ Tripadvisor

  5.00

  We absolutely love Airlie Beach and it is like paradise on earth ! Well worth a visit and you will have an amazing time here.

  

  

  

  

  

• Definitely recomend it!! An amazing day!

  MelW1970,,21 thg 2, 2024

  - Đánh giá từ Tripadvisor

  5.00

  We had an amazing time in Whitesunday Island and snorkeling in the reefs. The staff were friendly, very helpful and it was a perfect day! the kids also loved it!

• Completely misleading

  Lucie f,,7 thg 2, 2024

  - Đánh giá từ Viator

  1.00

  This tour was advertised as a boat trip to whiteheaven beach where we were to spend relaxing 5 hours, have use of paddle boards and options to rent umbrellas and chairs. The first picture suggested how the set up and paddle boards will look. Upon arrival to the meeting point in the morning we were told that “everyone else on the tour” actually wants to go snorkeling so we will do 1 hour snorkeling and then 3 hours on the beach. Not what we booked but 3 hours on the beach would give us enough time to relax so we said fine. After 2 hours on an old, loud boat that broke down for few mins on the way we arrived on the beach but there were no umbrellas or chairs to rent and they put down 2 half inflated paddle boards WITHOUT fins and half of 2 paddles for the whole group. When I asked if they have fins or the second half of the paddle so we could actually use it they said no! So the paddle boards were basically unusable other than taking a picture on it. We could see that the set setup they advertised as their main picture was far down the beach and not part of this tour which felt like a complete fraud. After 1 hour and 50 mins they told us to pack and leave for the snorkeling spot. When I asked if we were coming back to the beach (to complete the 3 hours of beach time they told us in the morning we were getting) they said no. So it went from a 5 hour beach trip to 3 hours to an actual 1 hour 50 mins of beach time! Since they didn’t told us that up front and we were under the impression we still had another hour we didn’t even get to do the little hike we planned. We went snorkeling for 1 hour which was nice but not what we booked. We were very disappointed and felt like we were completely misled. To top it off they were so dismissive that they actually asked for a 5 star TripAdvisor review. Truly unbelievable. They have a LOT to learn about how to run a successful business from the other companies at Airlie beach which were professional, fun and didn’t mislead and bluntly lied to their customers!

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