Reservation: You can book this arrival transport service through the website or app. You have to provide details such as flight information, arrival time, destination address, and any special requests. Confirmation: You will receive a confirmation email with the booking details, including the 24/7 emergency number. Reminder: A reminder message is sent to the customer 24-48 hours before their flight, reiterating the pick-up details and emergency contact number. Driver Assignment: A driver is assigned to the booking and provided with the customer’s flight information and arrival details. Flight Monitoring: Our driver monitors your flight status to ensure timely pick-up. Driver's Preparation: Upon your flight is landing, the driver arrives at the airport and stay in the designated waiting area. Driver Contact: Once you exit the main passenger door, you will see our driver holding a printed sign with your name on it. Greetings: Our driver greet you, assists with your luggage, and confirms the destination address. Loading Luggage: Our driver helps you to load their luggage into the vehicle. Travel to Hotel: Our driver takes you to your chosen hotel, following the safest and most efficient route. Drop-Off: Our driver arrives at the hotel and stops at the lobby entrance. Unloading Luggage: Our driver assists the customer with unloading your luggage from the vehicle. Final Check: You will be reminded to check for any belongings left in the vehicle. Completion: Our driver will ensure that you are safely at the hotel before departing. Feedback Request: Our company will send you a follow-up message requesting feedback on the service to ensure customer satisfaction and address any issues. Customer Support: Any concerns or additional requests are addressed promptly by the customer service team.