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• Gondola from Banff

  avele2019,

  8 thg 8, 2025

  - Review from Tripadvisor

  5.00

  This was an excellent breathtaking amazing experience to see a lot of lakes from Banff national park.our tour guide/bus driver Vikrum Kunar was kind professional friendly and excellent in the entire trip really 14 hours total which is exhausting but very fulfilling our bucket list Thank you Mr Kumar and TripAdvisor for this wonderful experience highly recommend-Avel

• Unbeatable price - to see...

  Abul H,

  6 thg 8, 2025

  - Review from Viator

  5.00

  Unbeatable price - to see all. Worth of the price. 100% suggest to take this tour- you will love. The driver Inder was great. Love this tour with beautiful memories.

• Do not go with this tour company

  Trisha888 12,

  29 thg 7, 2025

  - Review from Tripadvisor

  1.00

  To start I want my money back. This tour provided really nothing it stated it was going to. From the pick up spot we were herded into a group by a third party in some white panel van. Our driver arrived late by 15-20 minutes. Once inside the van for the tour, we were told I drive you to Banff. The first stop of the tour was at an A&W on the side of the highway. Driver had to buy water. He stated this would be a 10 -15 minute stop trying a half hour. He bought 48 bottles of water and threw them in the front of the van. At no time did he really speak during the tour. The only.information the guide shared was about Two Jack Lake. He shared the lake was named after two jacks that worked really hard. The confusion when we arrived in Banff for the gondola was not easily erased. We chose to do the gondola even with an extra cost of 205 bucks for 2 people well over the suggested extra cost. The guide said he would help us book tickets, then said you go up to ticket desk and say this. There was some confusion so he did eventually come up and instructed us to come back in one hour. We were down in time. We were rushed over to the hot springs and told to hurry and see the pool. We paid for tickets that were never provided to us and we were not given time to use the pool. We were to stop at the Banff sign but I guess they did that with those who chose not to do the Gondola because we did not get to do this. Paid too much for a tour that was extra for everything. Unclear instructions from the guide and when we tried to clear things up he was very rude and dismissive. His driving was scary and his English was very limited. On the way back to the drop off spot he talked on his headset the entire time, not adressing any of the participants. We lost 2 people on this tour. One refusing to get back on the bus because of the drivers ignorant behavior. Please don't use this tour company. This tour company has a lot to answer for.

• Banff gandola tour

  Maaya A,

  22 thg 7, 2025

  - Review from Viator

  5.00

  The tour manager was very accommodative of our last minute request to reschedule our trip. We were able to take the trip on another day and had a very good experience with our guide Vikram.

• Not what I signed up for

  Jennifer H,

  17 thg 7, 2025

  - Review from Viator

  2.00

  Do not select the option to purchase admission tickets to the hot springs in advance with this tour. You do not get them and then they won’t refund your money. The tour that we went on was also not what we signed up for. It seemed like they combined 2 tours together and we went to lakes that were not in the original itinerary plus they were going to skip the hot spring altogether because we were the only travelers in the group who had that option on our tour. So we were given 15 minutes at the very end of the tour to walk on our own from the gondola to the hot springs, only to be told they would not honor our tour ticket that said “with hot springs” as they have no contract with Viator and we could pay another $16.50 each again if we wanted to go in. I have requested a refund from the tour operator several times and still haven’t received it. This is the first time I have had a bad experience with a tour on this app.

• Worst experience

  Maninder T,

  17 thg 7, 2025

  - Review from Viator

  1.00

  Worst, we originally booked for Gondola, hot springs, and three lakes. We got mail in the midnight before the trip that we are going to lake Louise and lake moraine. We had planned to go to lakes the next day. It messed up our plans. The manager said take the lakes tour and I will adjust you next day for Gondola. So we cancelled the lakes trip which was with other agency and went with them. The next day the manager says I couldn't accommodate you and you can take full refund. The manager's mismanagement ruined our trip, messed up our plans, and we haven't got the refund. One more thing, we had to argue with the manager the whole trip instead of enjoying the trip that they put us in. Please get us our full refund ASAP if the agency is reading this.

• There was no free bottled water as was mention in the deal. A/C was not working as good.

  Maureen R,

  5 thg 7, 2025

  - Review from Viator

  2.00

  There was a lot of side trip looking for more passengers. We were behind. No free complement bottled water. The bus was not as new a/c was not working good as it was so hot that day. We were 21 in the bus.

• Poor driver/guide

  Lois J,

  28 thg 6, 2025

  - Review from Viator

  3.00

  The guide, Cum, was awful. He was rude and disrespectful and had little idea of what he was doing. He also arrived 45 minutes late for pick up

• Beautiful Spots But Nearly 14 Hours

  Matthew L,

  24 thg 6, 2025

  - Review from Viator

  4.00

  There’s a lot to like about this tour. Our guide was charismatic, took fantastic photos, and knew all the best spots at each location. The scenery was stunning, and the price was fair. That said, a few tweaks could make this experience even better. 1. Timing: The tour ran nearly 14 hours (7:30 AM–9:15 PM), significantly longer than the advertised 10 hours. I had to bail on dinner plans with my friends. This wasn’t due to delays but an overstuffed itinerary. So maybe focus on the highlights (hot springs, gondola) and skip less impactful stops like the "secret lookout" or one of the lakes. Also, maybe streamline lunch. You could partner with a restaurant for a pre-set menu or advise guests to pick a spot in advance on the way. In the town of Banff its choice overload with the restaurants. 2. Logistics: A logo or distinct marker (e.g., a blue stripe) on the van would help—meeting among rows of white vans was tricky. Or consider a meet up spot that’s less crowded with tour vans and airline shuttles. This could also help with regrouping at the tour locations. This company has huge potential. The guide’s enthusiasm and eye for photo ops are standout strengths. With a tighter schedule and clearer logistics, this could easily be a 5-star experience. Rooting for you!