Cần Quan Tâm

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Đánh giá

• Disorganized, confusing, and disappointing

  Susan J,,10 thg 2, 2026

  - Đánh giá từ Viator

  1.00

  We didn't get our itinerary until 8 PM that Friday night (for a Saturday tour). The driver also texted us at 11 PM to tell us the pickup time, which was at 7:30 AM the next day. Our itinerary listed 5 stops and he completely missed the first stop and went straight to the 2nd one. The ride there, he was swerving a few times and other patrons noted he seemed to be dozing off or checking his phone while driving. When we arrived, we went inside and the lady working asked if we were there for a tour and nobody knew what was happening, including the driver who had to call his parent company to figure out what the plan was. This also happened at some of the subsequent distilleries, where it was unclear if there was an included tour or if it was just free-time. When folks were running late at certain distilleries, he didn't take the initiative to round them up and keep to the schedule (where it's clearly noted that we needed to depart on time). He mentioned it was his first day working and while we tried to be empathetic, the mistakes just seemed far too many.

• Driver needs a better orientation.

  Carl M,,9 thg 2, 2026

  - Đánh giá từ Viator

  3.00

  Driver went to Wild Turkey first instead of Four Roses so we never made it to Four Roses Distillery. Driver needs phone holder on dash instead of setting it on his leg and looking down to navigate. No communication as to what time we needed to return to the van. Driver would just come find us and say go to the van we’re leaving.

• I don’t recommend this your company

  Ryan G,,9 thg 2, 2026

  - Đánh giá từ Viator

  2.00

  Just read some of the 5 star reviews on here, and I feel like we did not use the same tour company. First we didn’t get a meet up time until 8:30 the night before, and then at midnight got a change to the time. Our driver had a hard time keeping his eyes open while driving. Then delivered us to the wrong distillery where we had nothing booked but had to stay there for 45 minutes. Each distillery we went to he had no idea what the plan was for us. And you can’t book a tour for 10 hours and not have a place for us to get a meal mid day. We had to bring our own waters, and thank goodness one of the distillery sold chips and beef jerky for us to eat. So many things went wrong it became comical. But for $200/pp we expected better. Basically it’s seemed like a low budget operation, not organized or well planned. Needless to say I don’t recommend and I wouldn’t do again.

• Sala

  Sayaka T,,2 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Although distilleries close early on Sundays, the driver took me around right on schedule, so I was able to enjoy ourselves.

• I had an amazing trip our driver was so amazing and she was so much fun. The tour was the highlight awesome tour.

  Rebecca R,,22 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Our tour was absolutely amazing from start to finish. Our tour guide did an outstanding job and truly made the experience memorable. They were knowledgeable, engaging, and made sure everyone felt comfortable and included throughout the entire tour. Everything was well organized, informative, and fun, which made the time fly by. You could really tell they were passionate about what they do, and that energy made the experience even better. It was definitely worth it, and I would highly recommend it to anyone looking for a great experience. I can’t wait to do it again and create more great memories.

• Trust the process (even if it's messy!)

  Christopher M,,19 thg 1, 2026

  - Đánh giá từ Viator

  4.00

  If I were rating solely on the tour day, this is 5 stars. Our guide was incredible—personable, on time, and very accommodating. She really made the day by taking us to extra spots and keeping the energy high. The stops at Castle & Key and Jeptha Creed were particular highlights. I am knocking off one star for the "heartache" of getting there. Expect busy phone lines, slow responses to messages, and last-minute changes to pickup locations and vehicle descriptions. It felt a bit disorganized until the moment the van actually pulled up. Pro Tip: Don't panic if you do not hear back right away. The tour is worth the wait, but the tour operator definitely needs to improve their communication and coordination capability.

• Awesome Whiskey Experience

  Drew F,,18 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Great service. Our (fill-in) driver helped curate a great tasting and tour experience at the distilleries east of Louisville. She helped us understand the history of the area and helped maximize our tour with 10 participants.

• Never Showed Up

  Lee L,,11 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  I was downstairs and ready and waited an hour before going back to my room and waiting. I tried calling both numbers and no answer. I had to contact the parent company and they didn’t hear either. I was finally told my tour was cancelled because of vehicle issues right before noon. I was given a refund after all the trouble. I wouldn’t recommend this tour. Just rent a car and plan your own tour, which is was I ended up doing and it was cheaper. I honestly believe that they just didn’t have enough people for the tour. I booked another tour for another day in November and they said they ended up not having enough people and cancelled my tour and refunded my money right away.

• Awesome day with great tour guide.

  Mrstoolpig,,26 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Amazing experience and totally would recommend this if you ing the area looking for a tour. I would recommend some snacks in the van but otherwise it was awesome.

  

  

  

  

• Tour Guide 5 stars/ Tour Company 1

  Marynka R,,17 thg 12, 2025

  - Đánh giá từ Tripadvisor

  4.00

  This review is in 2 parts - Tour Company (The Bourbon Experience) and our tour guide, Vladimir. The Bourbon Experience as a company is horrible. Total lack of communication. I was trying to plan around the tour but couldn't do so because I didn't know when we started, when we finished, and even where we were going. Tour Company never answered their phone or responded to emails. Also conflicting info about meeting location. Reached out to Trip Advisor/Viator and even they had issues, finally reaching someone I think named Cathy who was extremely rude. Our tour guide Vladimir was exceptional! Highly recommend him as a tour guide. He texted the evening before with pick up location details. Offered insightful information and history throughout the tour. He provided us a detailed itinerary when he picked us up. Because we were a small group and always on time, we were able to squeeze in one more distillery. Four Roses - tasting Woodford - mini tour and tasting Wild Turkey - gift shop (bonus stop) Buffalo Trace - Trace Tour and tasting

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