The customers are provided chauffeur details 24 hours before the pickup time. The chauffeur will be in contact with the customer through their phone number. The chauffeur will be arriving at the pickup location 15 minutes before pickup time. If the pick is from the airport, chauffeur will be bearing a printed meet and greet sign and will meet in one of two places, depending on the flight. Domestic Arrivals: Guests will be met just prior to baggage claim. International Arrivals: Guests will be met directly outside of Customs. Cancellation is 2 hours before the pickup time.