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• Apparently the 0830 departure does do pick up

  Joe C,

  9 thg 1, 2025

  - Viator

  2.00

  We were told the 0830 departure did not have hotel pick up, yet we drove around Paraty for 40 minutes picking up every other passenger, despite having been at the pick up at point at 0830 ourselves. Find an operator that’ll stick to their word.

• I would not recommend using this service

  Alexander W,

  29 thg 9, 2023

  - Viator

  2.00

  We paid extra to get picked up from our accommodation but the tour operator was so badly organised (constantly asking where our address was) that we gave up and just dragged our luggage to their office to ensure we got on the bus. They delayed the departure by one hour and spent extra time trying to find the other passengers before finally departing. We were so late we missed our connecting boat. Another delay til we finally got to Ilha Grande. We were so stressed and exhausted by the time we arrived. Not a good experience.

• Disorganised and expensive

  Sharon P,

  28 thg 9, 2023

  - Viator

  1.00

  I would not use this service again nor recommend it. It was more expensive than other options and very poorly coordinated which resulted in all three of our parties being collected late, waiting longer than necessary for the mini bus and missing the ferry transfer that was included. We booked the shuttle from Paraty to Ilha Grande to leave at 12:30 pm weeks in advance and provided our pick up addresses by email as requested. We were subsequently asked to provide our addresses three more times via different means including two different WhatsApp numbers. It seemed as if several different people were contacting us, and the system was not being updated. There was so much confusion and time wasted that two of us went into the office a day ahead to ensure they had the correct addresses, and they had some difficulty even finding our bookings in the system. One of our parties decided to walk to the agency with their luggage rather than risk not being collected but no discount was offered. We had to direct the driver to the address of another passenger’s hotel when we realised the bus was at the wrong location. It was stressful but at least we got there in the end albeit more than an hour later than expected.

• Late, paid for service that was not delivered, terrible

  Paul S,

  28 thg 9, 2023

  - Viator

  1.00

  Terrible and unorganized. I paid for a pick up service to find out is was not pick up then they asked me to carry my luggage 1 km to the depot. We missed our connection