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• Good chance you won't see...

  Laurie B,

  1 thg 2, 2025

  5.00

  Good chance you won't see three sisters as it rains and is cloudy often. We took a hike to a waterfall instead, which was great. We really enjoyed Featherdale wildlife. Just disappointed we didn't see a kangaroo.

• Attractions are nice but not satisfied with this tour operator

  CHIUNG Y,

  6 thg 1, 2025

  1.00

  We joined a one-day tour to the Blue Mountains during the New Year holidays. Despite the large crowds at every attraction, the experience at each site was still enjoyable. The tour guide is friendly he helped us to took nice pictures at each attractions. However, I have serious doubts about the professionalism of this tour company: 1. **Lack of Communication:** Since we joined the tour during the holiday season, we understood that the schedule might be affected. I assumed delays were due to traffic, which caused us to arrive late at some stops. However, it wasn’t until the afternoon that the guide informed us that Scenic World would not be visited due to excessive crowds and long wait times during the holidays. According to Viator, the tour company checks the crowd situation withScenic World twice daily to adjust the itinerary accordingly. Furthermore, the guide mentioned they had already spent hours stuck at Scenic World the previous day. This suggests the company was well aware of the high likelihood of skipping Scenic World but failed to notify customers in advance. This lack of transparency denied us the option to cancel the tour beforehand. 2. **Refund Issues:** The tour description clearly stated that Scenic World tickets were included in the fee. When I raised this issue with Viator's customer service, hoping the tour company would refund the unused ticket cost, the company refused to issue a refund. Instead, they only offered a discount voucher for future tours. Considering they likely knew in advance Scenic World might not be visited but neither informed us nor refunded the ticket cost, I felt deceived. 3. **Mismanagement of Alternative Plans:** Since Scenic World was skipped, the guide offered an alternative visit to a waterfall. However, at Echo Point, both the guide and most group members returned late to the meeting point after the scheduled time. This resulted in the cancellation of the alternative waterfall stop. When I returned to the meeting point on time, only a few others were there, and I initially thought I had misheard the time. Later, the guide admitted, "We were supposed to leave 30 minutes ago," but even the guide was 30 minutes late. I found this completely incomprehensible. 4. **Lack of Information and Context:** The guide did not provide any cultural or relevant explanations at any of the attractions (only some simple explanations such us we can buy food to feed animals, which route we are going to walk, but there was no detailed explanation about the attraction). Having participated in several tours across Australia, this was the first time I encountered such an issue.

• Lack of communication

  Sue K,

  18 thg 2, 2024

  1.00

  The tour was canceled by the subcontracted Mates tour & you seemed to not communicate with them at all. We are expecting a full refund.