1. Booking Confirmation Once a customer books a ride, we immediately verify all trip details, including date, time, pickup location, and drop-off destination. A confirmation message is then sent to the customer for their approval. 2. Pickup Point Verification After the booking is confirmed, our team reaches out to the customer to reconfirm the exact pickup point and any special requirements. This ensures complete accuracy and avoids any confusion on the day of travel. 3. Pre-Pickup Reminder Call One hour before the scheduled pickup time, the customer receives a reminder call from our team. During this call, we confirm the driver’s details, vehicle information, and estimated arrival time. 4. Driver Dispatch & Arrival The assigned driver is dispatched well in advance. The driver arrives at the pickup location on time and contacts the customer upon arrival. 5. Smooth & Safe Journey The customer is assisted with boarding, luggage handling, and provided with a comfortable, safe ride. Our drivers follow the best routes to ensure timely travel. 6. Drop-Off & Completion Upon reaching the destination, the driver safely drops off the customer, assists with unloading, and confirms trip completion. Customers may also receive a feedback link or follow-up message for service rating.