1. Booking the Ride: • Customer Initiation: The customer initiates the process by booking a ride. This can be done through various channels like phone call, email or website. • Information Input: The customer provides essential details such as pickup location, destination, preferred time, and any special requirements (like a child seat or accessibility features). • Confirmation: The service confirms the booking, often providing details of the assigned vehicle, driver name and an estimated time of arrival. 2. Dispatching the Vehicle: • Driver Notification: A driver is notified of the new ride request through our communication system. • Vehicle Preparation: The driver ensures the vehicle is clean, fueled, and ready for passenger transport. • En Route to Pickup: The driver heads to the pickup location, possibly using GPS for the most efficient route. 3. Pickup: • Arrival Notification: The customer is notified when the driver arrives. • Passenger Boarding: The driver waits for the passenger to board and ensures they are comfortably seated. • Confirmation of Destination: The driver confirms the destination with the passenger. 4. Transportation: • Route Navigation: The driver navigates to the destination, choosing the best route for speed and safety. • In-Transit Services: Amenities like water, music choice, or temperature control may be offered. • Communication: The driver may provide updates or engage in conversation as per the customer’s preference. 5. Drop-off: • Arrival at Destination: The vehicle arrives at the specified destination. • Fare Calculation and Payment: The pre-determined payment is processed through the chosen method (cash, mobile money or card). • Passenger Disembarkation: The driver assists the passenger as needed to safely exit the vehicle. • Farewell: The driver often thanks the passenger, wishing them well. 6. Post-Ride Services: • Feedback and Rating: The customer is encouraged to provide feedback or rate their experience. • Receipt and Record: A receipt is provided, and the trip is recorded for both the passenger’s and the company’s records. Throughout these steps, emphasis is placed on safety, efficiency, and customer satisfaction to ensure a positive experience with the transport service.