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• we arrived at the...

  Cheryl B,

  2 thg 6, 2025

  - Viator

  1.00

  we arrived at the designated meeting place and the tour guide did not show up, we contacted Viator they called the tour guide and the tour guide did not respond to the call. I stated I expected a full refund and Viator guy said he would submit the request. I have called Viator several times to follow up and Viator hangs up on me every time I call. I have sent an e mail as well.

• This Trip Advisor Company will ruin TA's fine reputation if it offers tours such as this. The tour was not what we expec

  Robert R,

  1 thg 6, 2025

  - Viator

  1.00

  Where to start? The "Guide" was detached from the group looking at his electronic devices more than giving us pertinent local commentary and information. The listening devices supplied were of poor quality and even when we ask that he move the mic closer to his mouth, it was a short lived request. Although the "tour" was supposed to end at 8:30, it was ended at 5:30. All day was hurry up and wait; we were given minimum time to see the actual sights. Again, we received little or no commentary during the entire tour. The timeliness and schedule was chaotic. It appeared this was the guide's first rodeo or that he was not prepared. This was suppose to be a small group tour - whatever a small group is - but there were 20+ customers that were packed into public transportation. Additionally, our Lake Lucerne Cruise was 20 of us packed into a public transit boat, not a tour boat. There were hundreds of people on the boat. Then, the guide told us to move to the back of the boat when we were asked to leave the first class area by boat personnel. We received no commentary by the "guide" or boat operators. When we pay $420 each, for my wife and I we would expect more than a glorified baby sitter and from a Trip Advisor owed company. All buyers beware when booking anything with this unprofessional trip consoladater. This trip was so bad, we we NEVER use our credits for future trips. I recommend TA to either fix or sell this company before your brand is permanently ruined. P.S. although this was billed as an all day tour, there was barely enough time to fill/buy water bottles or food as needed.

• So So

  Sara I,

  1 thg 5, 2025

  - Viator

  2.00

  Instead of a 16 passenger sprinter travel van we were emailed tickets to catch the train from Basil to Lucerne. Not what we expected. I also mentioned that one person in our group was walking challenged and that problem was not addressed. Although we were told it was light walking is extremely difficult for our family member to get around. When we emailed what type of clothing should we bring, we got no answer. We delayed the small group waiting for us by arriving late and waiting at the wrong location because it wasn’t specifically identified in the email. We are also not notified that we would be stuffed on a city bus between the train ride from Basil and the ride to the base of the mountain. This was not at all what we expected. Although Rose, our guide was extremely knowledgeable and friendly, I would not recommend this trip for this price.

• Rose was very...

  Claire D,

  25 thg 12, 2024

  - Viator

  5.00

  Rose was very knowledgeable about the history and area and very friendly. She met us at our train station and then met with the others in Lucern for the Mt. Pilatus tour. I would definitely do this again. It's worth the money and time!

• Excellent Excursion

  Jeanette,

  30 thg 9, 2024

  - Viator

  5.00

  Had an amazing today. From Basel, train to Lucerne. Went up Mt. Pilates, took a cable car and as we rose over the fog, there was the mountain. We were so lucky to have a clear sunny day. Tour guide Michael was perfect! Friendly and informative and always was looking out for us. Highly recommend this tour.