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Đánh giá

• OVERCHARGED AND UNDERWHELMED

  adriennegregory1,

  4 thg 9, 2024

  2.0

  Swimming with the whale sharks was a fun experience and I highly recommend it! There were people of all ages, some as young as 3 participating. This was the only good part of my tour. I booked one tour that apparently wasn't available. So the company added me to a different tour and didn’t inform me. They simply scheduled me on a tour that had swimming with the whale sharks, and the visit to Sumilon, but nothing else I paid for. I was supposed to go to Tumalog Falls, have pickup and dropoff to my hotel, snorkel gear, breakfast, lunch, and towel. It wasn’t until i asked for my breakfast after a 4hr drive (i was the first to be picked up at 1:30am) that the tour guide told me food wasn’t included in the tour.The other guests on the tour informed me of the new itinerary, which included monkeys,a shrine, and a visit to buy chicharonnes. None of which i could participate. After comparing the tour I booked with the one I was actually on, the tour guide gave me money to eat but it didn’t cover what i had already paid after finding out there was no food.They dropped me off in the middle of Cebu City to find my own way back to my hotel, even though i was supposed to be returned to my hotel. I had to pay an additional 600php for a ride back to Lapu Lapu, which was an hr away. I found out the other guests paid less than half of what I paid and I’m assuming that’s bc of the Viator fees, but the tour company should’ve cancelled my reservation or gave me the option of whether I wanted to continue since the tour i booked was no longer available. They only refunded me $18 usd, which is less than what i spent outside of the $115 i paid for the ticket.

• Nice time with the sharks

  JuanFelipe F,

  30 thg 5, 2024

  5.0

  Amazing experience! it's very nice to have the possibility to swim with the sharks, the place is very well structured and the people are quite friendly

• One of the best tours I ever took

  Bruno C,

  7 thg 10, 2023

  5.0

  The best of waterfall very similar to Kongsi fall at Luang Prabang, Laos. The whale shark was awesome and Sumilon Island was stunning

• Disappointing

  Marietta B,

  25 thg 8, 2023

  2.0

  Local operator sucked. Insisted on communicating via WhatsApp, finally used Viator email when I told I didn't have one. Late pick up. Instructed to be in lobby before 3am, no ETA tho I requested one. Driver "forgot" snorkeling gears for Sumilon Island. Driver charged extra 100pesos/pp for hotel drop off. Then sarcastically suggested a tip. Niece almost fainted at the whale watching site so can't review the experience. Tour guide excellent in guiding us to the ambulance & medical personnel. Lastly, why were our fellow passengers charged only 1,700 pesos per person & I was charged $109 per person. Mind boggling difference. I don't think I'll use Viator ever again.

• Something you must do

  KALLIOPI D,

  23 thg 8, 2023

  4.0

  Wonderful experience. Swimming next to whale sharks was unique. But the most amazing point of this excursion is Tumalog Falls. So clean waters, so wild landscape!!