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Chính sách hủy

Đánh giá

• Fantastic, spectacular.

  102esthera,23 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  An unforgettable experience, we liked it a lot.

  

  

  

  

  

• Lovely boat ride

  Q1787UYrachelt,8 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Really nice little boat ride. Friendly staff. They give you the opportunity to get off the boat and go around the Fram Museum then they’ll pick you up again later. Beer, wine and soft drinks all available to purchase on board.

• Disappointed

  Carol S,6 thg 5, 2026

  - Đánh giá từ Viator

  2.00

  The boat was very clean and the staff was very nice. Unfortunately, the PA system was not functioning and the commentary failed to download onto our IPhones. Also, the location of departure was difficult to find as there is no kiosk or employee to direct you.

• TERRIBLE Service, False Communication Claims, and Refund Frustration

  Fiszi32,5 thg 5, 2026

  - Đánh giá từ Tripadvisor

  1.00

  I’m disappointed with the customer service I received regarding a fjord cruise that was cancelled in advance due to maintenance. I understand that cancellations happen for safety reasons, so the issue is not the cancellation itself, but how it was handled. The company claimed they emailed and called me, but I never received any email or phone call. This left me unaware and inconvenienced. I spoke with Georgios Apostolopoulos while requesting a refund, but the response was unhelpful and dismissive rather than focused on resolving the issue. Unexpected problems can happen, but clear communication and respectful customer service should be the minimum standard.

• Retired

  Rick G,2 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  The operators were very up front with the reason for cancellation. All employees were easy to discuss options.

• Tour cancelled after all onboard

  amyhH4529ZM,1 thg 5, 2026

  - Đánh giá từ Tripadvisor

  2.00

  Booking went well, boarded in time for the 1:30pm cruise. At 1:35 were were informed that the cruise was cancelled… after all were boarded. Was offered a full refund by operating company, and also informed by onboard employees that although we would not get the 2-hour trip as planned, those that chose to do so could remain onboard for the 1-hour ferry round-trip ride… no audio tour, no additional support. However, the ferry travelled approximately 5 minutes to the nearest island, deposited ferry guests, and made a direct return. Although the refund is (reportedly) being issued, was extremely disappointing and upsetting to miss out on what would have been an enjoyable cruise on a beautiful day. (Beware booking on nice days when many are queueing for ferry rides, as ferry guests apparently take priority to fully paid sightseeing guests)

• Good

  Jack A,27 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  It was a very good experience! We all enjoyed it. Nice service 👍

• Pleasant

  645h lak,26 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  A great experience and a very pleasant trip. Everything was on time, and the GuideToGo app was really helpful for listening to explanations at each stop

• Peaceful boat trip

  Rosalyn L,21 thg 4, 2026

  - Đánh giá từ Viator

  4.00

  Lovely trip on the Fjord, so peaceful and quiet. Was good to see Oslo from the water. Fully recommend this trip.

• A relaxing trip

  christopher w,17 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Very smooth quiet trip, gone are the noisy boat noises, although bit of confusion at first as the boat we were originally going on got cancelled so swapped to another boat, some info would have been helpful to save us rushing around to try and find someone, but all good in the end

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