1-Booking the Transfer: Customers make their booking via Viator, specifying essential details including the lead passenger's name, cruise name, pickup date and time, type of car, number of passengers, and number of suitcases. This information helps ensure the transfer is tailored to the customer's needs. Pre-Pickup Communication: The company confirms the transfer details and sends a reminder, including the driver's contact information, prior to the pickup date. Meet and Greet: The driver meets the customer at the cruise arrival gate, displaying a sign with the customer’s name. Luggage Assistance: The driver helps with the luggage, loading it into the vehicle. Travel to Destination: The driver ensures a safe and comfortable journey to Gatwick Airport. Arrival and Drop-off: Upon arrival, the driver assists with unloading the luggage and ensures the customer reaches the airport entrance if needed. Completion of Service: The company may follow up for feedback to enhance future services.