For arrival Transfers: Once you collect all of your baggage, follow the signs through customs. When you walk out of customs you will go into a corridor and will have the option of going to the left or to the right, go to the right, the driver will be there with a sign that says YOUR NAME OR GROUP NAME. If you have any inconveniences with your flights please contact us For Departure Transfers: Pick up at your Hotel lobby 2 1/2 hrs prior to your flight departure (city Hotels). If staying outside the city area (Gamboa or beach area) coordinate in advance with your driver.