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• Dont book through third party websites

  Sarah B,

  13 thg 8, 2025

  - Đánh giá từ Viator

  1.00

  I recommend booking direct with the operators. Booked through viator and the times offered were not correct due to this being dependent on the tides. Now trying to contact someone for a refund.

• Not quite the real deal

  JillayneB1,

  9 thg 8, 2024

  - Đánh giá từ Tripadvisor

  3.00

  When we first came across "Papa Turtle" at the Muri market stalls we thought he was quite lovely. He had quite a line up of people he was giving his sales pitch to..one after the other. When it was our turn he explained that he would love to throw in some "extra" photos because we were newly weds, as long as he could use some as advertising.. which of course we were excited about! Turned up on the day, things were a little disorganized and Papa Turtle was quite a different person. We did head out and swim with the turtles. It was a little annoying being out there in the same spot with at least two or three other competing businesses, and swimmers were all bumping into each other.. Anyhow, after maybe 45 min or so we were heading back in..I asked him when he was going to take photos. He told me he left his camera at home! Yet when I overheard an older couple in their 70's ask him if there were photos, he told the woman that he couldn't take any because she was so busy watching a turtle that she didn't notice it was slowly taking her out towards the dangerous reef. So which was it Papa Turtle? You couldn't take photos because you were busy watching one of your customers? Or you left your camera at home?

• Photos took 3 weeks - Beautiful experience

  437jaymeew,

  17 thg 10, 2023

  - Đánh giá từ Tripadvisor

  5.00

  We originally had something else planned for our last day but our plans fell through last minute. It was 09:00pm the night before and we had nothing planned i had searched up stuff to do everywhere but everyone was booked out. I found charlottes page and send her an email asking if there was any chance she could fit me and my partner in for our last day, we did have a budget but were willing to pay for a good experience. The same night she got back to us and said she could fit us in for a private tour the next morning at 08:30am which we took the offer and went there in the morning. Charlotte was so lovely and awesome to talk to, we had a guy who took me and my partner (cant remember his name) but he was such a cool guy and they offered to take photos on the iphone camera or their professional camera. We had our own go pro so we decided to go with professional photos. We had such a fun experience and it felt super safe and saw beautiful ocean life. The only downside i did have was that it did feel rushed towards the end but I was cold so it doesn't even matter. We got our photos 3 weeks after the tour and they were absolutely stunning! Thank you!!

• Still not photos 4 months on. What a rip off artist

  bexs558,

  2 thg 9, 2023

  - Đánh giá từ Tripadvisor

  1.00

  It is nearly 4 months since our turtle tour and we are still waiting for our photos that we paid a lot of money for. I have tried emailing, texting, contacting through instagram and Facebook and every contact is longer in use and bounces back. I feel very ripped off and just want our photos that we have paid for. Our trip was Wednesday 10th May. Can someone get back to me urgently

• Stunning tour with lovely guide

  F6048OFjennyb,

  30 thg 8, 2023

  - Đánh giá từ Tripadvisor

  5.00

  We had a private tour with Tonu (Baby Ray) and we loved every minute of it! He was a charming gentle guide to the turtles - and obviously cares about their wellbeing as well as our experience. We saw heaps of beautiful turtles flying past us and basking on rocks, several rays gliding past in the depths below and even a small reef shark. Laidback, fun, and stunning.

• Scam, do not pay for this tour!

  grainnequinnn,

  1 thg 5, 2023

  - Đánh giá từ Tripadvisor

  1.00

  Papa Turtle and Charlotte Piho’s tour was an absolute rip-off. We met him at the markets and got talked into the tour, despite it being so much more expensive than others. The photos looked amazing, pity we never got ours! We went last October and despite several emails still never got our photos. Experience itself was also so overpriced. When we showed up, we were given snorkels and put into a queue for photos along with many other groups. Once in the water, it was all about getting a photo with a turtle and the experience itself was ruined. When your photos was taken, you had to move away from the turtles to let others go. We noticed that Papa Turtle himself quite rude to his staff. Do not use this tour- think they have since changed their names.

• Turtle tour with the beautiful Charlotte

  ellaquinn2022,

  6 thg 3, 2023

  - Đánh giá từ Tripadvisor

  5.00

  This Tour meant the world to me & my husband, it was just big smiles all over. We were blessed to have So many turtles pop up to say Hi & our pictures captured by Charlotte are absolutely incredible, so special to have these moments captured so beautifully. The whole team are absolutely awesome, very professional & bring a strong sense of knowledge & respect to the turtles environment. And we all love Charlottes dad ha! I was a bit nervous to start with but once we got out there your in such safe hands that any fears melt away and the turtles are just so majestic. If your not used to snorkelling or diving under maybe get a bit of practice in the lagoon to help with your confidence first, I found this helped with getting used to snorkelling equipment & I could enjoy my time with the turtles even more. My 12 yr old & dad did a separate tour & they absolutely loved it, the team supported both my 12 year old and dad (he’s in his 70’s - they had the best time, they were on cloud 9 after !! Thank you so much Charlotte & your team - we will definitely be back 💗

• Scammed by Papa Turtle and Charlotte Piho Photography

  G8326SMam,

  20 thg 2, 2023

  - Đánh giá từ Tripadvisor

  1.00

  PAPA TURTLE charged our group of 6 $500 to get photos snorkeling with turtles. said photos will be a mailed in 6 weeks and it’s been 5 MONTHS and nothing. Seeing the same reviews everywhere else and they’ve disabled reviews on their Facebook page. Absolute scam

• Great experience with the turtles

  John C,

  18 thg 2, 2023

  - Đánh giá từ Tripadvisor

  5.00

  Awesome experience. World-class professionally organized. Not to miss activity. Swim and encounters were as advertised. Unique swim for all ages.

  

• No photos, no response to emails, poor customer service.

  J6816SNjoannep,

  13 thg 11, 2022

  - Đánh giá từ Tripadvisor

  1.00

  The actual trip on the day was quite good - but there were too many competing groups from another provider who appeared to take ownership of the area. The team who took us out were personable and we felt safe. Disappointingly nearly three months after our trip we have yet to receive our photos or have our emails responded to.

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