Booking Confirmation: We reach out to the passenger via any available means to confirm booking details. If needed, we adjust the pick-up time and location as per the customer's request. Punctual Pickup: Ensuring the driver arrives promptly at the designated pick-up location. Driver Details: Providing the customer with our driver's details and contact number for convenience and communication. Communication with Customer: The driver maintains contact with the customer, providing precise arrival times at the pick-up location. Assistance with Luggage: The driver assists the passenger with luggage both at pickup and drop-off points, ensuring a seamless experience. How many luggages/suitcases per vehicle type? Saloon - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. MPV - up to 4 Passengers with 4 large suitcases and 4 carry-on suitcases. Large MPV - up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases. Executive - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. Luxury - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. Each passenger may also bring one handbag or backpack. If you are travelling with additional luggage, a larger vehicle will be required at an extra cost. Please contact our reservations team for assistance with upgrading your vehicle. Oversized or excessive items (e.g. golf clubs, bikes, surfboards) may be subject to restrictions—kindly inquire in advance to confirm if they can be accommodated. Gratitude at Journey's End: At the end of your journey, please remember to give us a feedback.