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• Breathe taking

  Maria G,

  3 thg 10, 2025

  - Viator

  5.00

  If you have never been on a hot air balloon ride it is breathe taking. The sunrise was amazing. My friend was not sure about going but, she had no choice ticket was purchased what a great birthday experience.

• Well worth it...

  Dashonda P,

  30 thg 9, 2025

  - Viator

  5.00

  Well worth it Customer service was amazing My favorite part was landing We went just enough to where I wasn't afraid

• The balloon ride was cancelled two days in a row. The second day with very little notice. I lost mine on an Uber ride.

  Joan J,

  25 thg 9, 2025

  - Viator

  1.00

  I paid for an Uber to the drop off and the trip was cancelled with little notice. Viator didn't help.

• Exceptionally Extraordinary Experience

  Nickol L,

  10 thg 9, 2025

  - Viator

  5.00

  From the driving crew to the captain of our balloon ride. Everything was top knotch. We were given very specific instructions and overview of the event from start to finish. Everything that was explained was done exceptionally well. Would hihgly recommend using this company for your baloon ride experience. Top notch!

• Customer Service

  Sharon J,

  7 thg 9, 2025

  - Viator

  1.00

  I’m sharing this review based on my direct experience, observations, and comparison with another company offering the same service. Pros: * They offered to rebook for the next day. * Refund was processed within a couple of hours. Cons: * No hotel pickup; you must drive to their meeting location, which is a dark parking lot at 4:30 a.m. If you’re alone, this doesn’t feel safe. * Staff were not friendly or welcoming. When I arrived early, I was told coldly to “just hang out” while waiting for another van—no offer to sit inside for safety or comfort. * Communication felt dismissive. For example, when I asked about the pen needed to sign in, the staff member reacted with visible annoyance and tossed it onto the clipboard. Experience: The ride was ultimately canceled due to high winds, which is understandable for safety reasons. However, we weren’t informed until after driving to the meeting point and being shuttled around. Weather conditions, including wind speeds at different elevations, are available online in real time, so earlier communication could have saved time and frustration. When the cancellation occurred, I was told I could rebook for the next day or request a refund through Viator myself. Another customer who asked about the refund process was met with hostility from the operators, escalating into an unnecessary confrontation. This left me feeling uncomfortable and unsafe. By contrast, I immediately contacted another company. Their staff were responsive, provided detailed instructions, confirmed hotel pickup, and answered my questions with patience. When their ride was canceled due to weather, they proactively notified me and Viator, and my refund was processed within minutes—no extra steps on my part. Bottom line: This is a bucket-list experience for many people, and customer care matters just as much as safety. Unfortunately, this company fell short in professionalism and hospitality. Their consistently lower ratings and last-minute availability compared to other providers in the area reflect the same. I would not book with them again and would not recommend them to others.