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Cần Quan Tâm

Đánh giá

• Worth doing

  Bipin T,

  19 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We loved the whole experience the captain went out of the way to make sure we’re comfortable . Took us to racoon island and sand bar . She was very informative

• Underwhelming

  Deresha B,

  30 thg 10, 2025

  - Đánh giá từ Viator

  2.00

  First off, the captain was 20 minutes late to the meeting point. Once he arrived, he was kind of smug about being late and offered insignificant reason as to why. The captain (guide) was not engaging with my family and I; he was very disengaged and distracted by his phone. His head was buried in his phone the entire time. He didn't point out any historical sites, landmarks, or attractions. There was no mentioned of the rich history and culture of Miami, very disappointing. The Yacht ride itself was great. I'm sure if we had an informative and knowledgeable guide, that would've made for a more memorable experience. Even if we had the best tour guide experience, it still wouldn't justify the $800 price tag. $600 to book and an additional $200 cash on the day of (captain and fuel fee.) If you decide to book this tour, please DO NOT choose CASTILLO as your tour guide. you will be highly disappointed. Viator/Dolphin Water Sport needs to do a better job in educating their staff on proper customer service etiquette

• DO NOT Book! Buyer Beware

  Eboni B,

  16 thg 9, 2025

  - Đánh giá từ Viator

  1.00

  DO NOT BOOK! Pictures provided are false advertisement. The boat that arrived was from the 1980s it smelled like mildew and was very dirty. It was very old and ran down. When I tried to call the vendor they refused to answer the phone. The captain even acknowledged that the pictures did not match the boat. Vendor finally text back hours later and said they would issue a full refund, but have yet to do it. It’s been four days now and they are refusing to still answer the phone or reply to text. No refund has been, issued buyer beware! This is a SCAM! They are overpriced also. They take your money and won’t reply. Now I have to do a fraud claim.

• Need major upgrade!

  dunbarlinda1,

  14 thg 9, 2025

  - Đánh giá từ Viator

  2.00

  The yacht was very dirty from the outside down to the bedroom & bathroom. Smelt like mildew and the bathroom was very dirty. The carpet was soak and had a foul smell.

• It was OK. We expected...

  Kumbah P,

  5 thg 8, 2025

  - Đánh giá từ Viator

  2.00

  It was OK. We expected way more for what we paid. There was no champagne. An hour prior to our activity there was a Captain switch. The captain new captain was Daniel I believe and he was a bit rude and not welcoming. The meeting point is very hard to find. I would recommend being 45 minutes to an hour early to get situated. Wasn’t the worst or the best thing I’ve ever done.

• Last minute changes by operator

  Kendall B,

  24 thg 7, 2025

  - Đánh giá từ Viator

  4.00

  Markus was the captain we chose, he was awesome. I would pick him over again. As far as the boat company Dolphin Water sports, they contacted me the day before after the free cancellation window had closed saying they sent me contracts for the incorrect boat. There is no phone number to contact so you’re stuck trying to navigate the process via text. It made me super uneasy and apprehensive but what choice did I have since they sent it the day before. Keep in mind I had booked the boat weeks in advance. I won’t reuse this company.

• No Where Near Luxury

  Randi K,

  17 thg 2, 2025

  - Đánh giá từ Viator

  2.00

  We booked this trip with short notice and I felt like I had read enough of the fine print but I was surprised by many things and would not suggest this trip. The cost was marketed as $650 for 2 hours. The Captain also required $50/hr cash. And there was a landing fee of $100 for us to be at the dock. We were also provided a 38' Searay, not a 50'. The interior had major cracks in almost all of the vinyl seating and the cooler looked like it had been thrown off a cliff. The positive was that Marcus, our Captian, was great. He made the experience fun. But the boat was no where near luxury.

• Average, not Luxury

  Sherpa36755450528,

  15 thg 2, 2025

  - Đánh giá từ Tripadvisor

  3.00

  This ride was OK but not as marketed. The Captain was an extra $50/hr cash & there was a $100 "landing fee" for basically dock usage. We did not get a 50' boat, it was 38', that was the biggest disappointment. The boat had a lot of deterioration on the interior & when you factor in unloading, it ends up being a 1hr 45min tour. This was an average experience at best, nothing luxury about it really.

• Awesome Excursion

  Falisia S,

  13 thg 1, 2025

  - Đánh giá từ Viator

  5.00

  The boat was very nice and the captain was knowledgeable. The meeting place was easy to find. We had a party of 7 for a birthday party and it was very accommodating.

• Fun time, lots of fees, get a fun captain!

  Vatsana P,

  28 thg 10, 2024

  - Đánh giá từ Viator

  3.00

  I came down to Miami with 7 of my friends for an early birthday celebration. We had a few kinks in reservation but we still enjoyed ourselves. The boat was one of our highlights. The website gave me an issue with reserving, so I had to call in to correct the reservation. there are a lot of fees that are not said or not very clear. I knew about the boat rental fee, the separate captain fee and the captains tip, then the day before the event I received an email for another $200 for a landing fee for the dock. We were still looking forward to the boat despite because YOLO. We arrived to the boat dock 10-15 minutes early since we didn't know where we were going. The captain Markus seemed to be annoyed by that. He also said that my reservation was only for 4 people, which I did not specify. the booking service allows you to book by group, and each group can have up to 13 people, which I only had 7. I wasn't sure what he wanted me to do at that point. As we were boating, another boater swam up to say hello and Markus was super annoyed by it and flicked water at the person. It seemed really unprofessional and it really got my friends and I on edge. We didn't know what would set him off next. We all still had as much fun as possible, which we would have gotten a nicer more fun captain. My friend was trying to disconnect her phone from the boat at the end of the tour and he snapped at her, yelling at a 43 yr old woman was so rude. He went from 'thank you so much" when I paid his tip, to " TURN IT OFF" in seconds. very jekly and hyde. The booking website allows you to pick a captain by name but there is no profile or picture so its hard to figure out which captain to choose. I think someone doing this should be a real people person, not grumpy.

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