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• The amazing Gugginheim

  Jerri F,,19 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Here’s a polished, professional version of your review with the same warm enthusiasm: The Guggenheim was fantastic! Javi was an amazing tour guide—so passionate and incredibly knowledgeable about all of the collections. We thoroughly enjoyed the tour. Since we were the only people on the tour that day, he spent extra time answering all of our questions, which made the experience even more special. Definitely recommend this tour!!

• Outside of and inside the Guggenheim museum brought to life

  abd12342015,,26 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Our guide was both enthusiastic and very informative. He brought the sculptures and artwork to life for us. I highly recommend this tour.

  

  

  

  

• Immensely Knowledgeable

  Edna D,,10 thg 11, 2025

  - Đánh giá từ Viator

  5.00

  Javier Conde was very articulate in his delivery in English. He enjoys learning about art history so his immense knowledge made my visit at the Guggenheim unforgettable.

• Enhanced our experience

  George S,,8 thg 11, 2025

  - Đánh giá từ Viator

  5.00

  Javier provided an interactive and enthusiastic explanation of both the building and the art. He enhanced our experience by showing us aspects of the building and art that would have otherwise escaped our notice. We art not "art" people but he made us more so.

• Highly Recommend

  Chamrick21367,,26 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We really enjoyed Javi and the tour he provided. He was considerate, knowledgeable and explained things well. The background information on pieces was valuable and his explanations gave us more time to enjoy the art rather than reading everything. Also excellent Customer Service from the company!!!

• Best and most helpful guide

  947hellej,,24 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  It was a fantastic experience, with an incredibly exciting guide Javier. Which was a good narrator and mediator of both the history of the city and the museum importance for it. As well as a really good review of the art at the museum. It is highly recommended to take on this trip. If you need recommendations for places to eat, then those Javier suggests are really worth a visit.

• Bad customer service!

  sheldonna,,23 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  I paid $338 for this tour for my family and viator confirmed it. Less than 12 hrs later they said they could not supply an English guide as I requested and refused to make more than a partial refund of $100. We were left with $15 tickets and no guide. Viator customer service confirmed that they would not give a full refund even though we had no guide. Don’t book with Viator. I certainly will not book with them again.

• Viator! Bad Customer Service!

  Shelley P,,23 thg 10, 2025

  - Đánh giá từ Viator

  1.00

  I booked this tour and paid $338 and received a confirmation. In less than 12 hrs, they said they could not supply an English guide as promised. They refunded $100 of the amount and we were left on our own with their $15 entry tickets. Terrible customer service. They still refused to refund my money. Don't book with Viator. I will not use them again.

• Missed Opportunity VIP Access Guggenheim Bilbau

  Footprints456772,,20 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We got to the museum before 13:00 but went to the museum entrance where they informed us that we had to go up to the visitors' center (we missed that from the instructions). We then went rapidly to the assigned meeting point and asked the different tour guides. At 13:09 I wrote via WhatsApp that we were at the site but got no response. I called the provided numbers 13:09, 13:11, 13:18 but got no response. We went back to the reception area and asked the tour guide desk for help. I made multiple additional calls with no response. At 7:25 I got a message that the tour started at 13:05. We could have easily met up a bit late but I got the impression that the guide just cancelled as we were informed that the guide form EXPLORA NORTE had not come through. The price was also outrageous as we paid over $227.26 for VIP Access and individual tours on site are no more than E50 per person. The actual ticket for the museum is 15 Euros per adult. The other tour office helped me finally contact Javier and advised that he would call Laura (his boss). They later offered to do a tour at 4:30 but we could not wait as we had prior scheduled transportation. We were very disappointed and will make a claim.

• An incredible experience...

  Annabelle R,,10 thg 10, 2025

  - Đánh giá từ Viator

  4.00

  An incredible experience to see the museum both inside and out. An eclectic collection of modern art

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