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• Great experience with a small glitch

  Mike H,

  4 thg 9, 2023

  - Viator

  5.00

  The tour and tour guide were terrific. We used Tour Isreal. However when asking Vistor for specific questions about fee’s needed to be paid at the border our answer’s from Vistor were vague, although it seemed other tour operator’s gave their client’s the same vagueness. That was a bit frustrating as we were worried about not having the proper payment resdy.

• Horrible Experience - Stay Away

  Joshua B,

  28 thg 6, 2023

  - Viator

  1.00

  We were not provided accurate information about the meeting spot by the tour operator (Tours Israel) and missed the bus. There was literally no customer service at all. We called, texted and emailed. Everything was automated. It was impossible to speak to a live person, and obviously the bus did not wait and the tour operator did not call, text or email me before leaving without us (me and my wife and 2 daughters). I was In Eilat and I later learned that the operator was based in Jerusalem and had no one within hundreds of miles to help. Afterwards we sent several follow up texts and emails and no refund was offered. I re booked the next day at my cost with booking-tours because I flew from Boston and was not missing a trip to Petra because of one horrible tour company with no customer Service. The second operator, booking-tours.com was terrific. They picked us up at our hotel. My advice is to book a tour through a reputable travel agent, as any tour booked through Viator is a roll of the dice. One day a horrible disreputable tour like Tours Israel, and the next day a great operator like booking-tours.com.

• Great experience but local tour guide unresponsive

  Paula F,

  14 thg 6, 2023

  - Viator

  3.00

  The place is breathtaking. I took the one day tour and it was rushed. I would have rather not make any of the stops and have more time at Petra Our guide was nice and so was one lady that meets you at the border, the other person there was very rude. Don’t expect the tour company to reply to your messages and make sure to be on time. Even Viator was not able to do anything. Instructions were not clear and they will not wait for you not even 2 minutes. They don’t really check who’s on the bus so on the way back we were struggling for seats. Lunch was well organized and welcomed after the long walk Our group was split in 2 and we went with a local tour guide who did a wonderful job Don’t fall for the camel ride unless you just want to hop on and off a minute later. If you go during the summer suggest you were linen or 100% cotton loose clothing. You can wear shorts if you want to but if you burn easily go with pants or lo g skirt. Bring good walking shoes. They sell drinks everywhere If you want to really enjoy the place, the o e day option is not enough Crossing the border was very easy and well structured. So only because of the lack of response and the rushed tour is because I gave 3 stars, but it is worth it

• It was very nice! The...

  Olbin M,

  27 thg 5, 2023

  - Viator

  4.00

  It was very nice! The tour guide Methqal was extremely knowledgeable and nice, he knew where things were and was always happy to answer questions or assist. He took the trip to the next level.

• Disappointed

  SteveS,

  12 thg 5, 2023

  - Viator

  2.00

  Day tour to Petra from Eilat Confirmation number 1346155756 Booking number 957094534 We booked this tour with Viator since previous tours had been excellent.  However on this tour there were problems from the start.  “Pick up/drop off from any hotel in Eilat” … didn’t happen. When checking before the tour we were told the pick up point was at Club Hotel Eilat which required us to take a taxi and add an additional expense. Once on the bus to Petra our guide was very knowledgeable and provided a lot of information.  However once we got to Petra we learned that our “guide” was not walking with us down the path to the treasury. We went on our own and that became a problem. We had never been told that there were golf carts which we should have taken (at an additional charge) to drive us over the long path to the treasury.  After much discussion and problems, we convinced a cart driver to take us the remainder of the distance. We had no guide, no one to provide information. There was no organization. It was awful! When we finally returned to the restaurant meeting point, we found much of the group had eaten and were ready to board the bus back to Eilat.  We gulped down some food and hastily left to find the bus.  This was the worst tour experience ever, and we are experienced travelers having been on numerous tours. We would never recommend this tour to Petra with Viator. The destination is fascinating and one not to miss but there are better tours available. Oh yes, we did convince the driver to reluctantly drop us off at our hotel …rather than rake us back to Club Hotel which would have required another taxi to get back to our hotel. Very disappointed in Viator.