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• Fantastic and well...

  Anna K,

  14 thg 8, 2025

  - Viator

  5.00

  Fantastic and well organised trip. Materhorn, Zermatt and the Glacier Paradise are amazing. Bring warm clothes even if you go in Summer

• Keytour Tours of Switzerland are inconsiderate and rude.

  Sunita S,

  6 thg 8, 2025

  - Viator

  1.00

  Viator was excellent with their scheduling, hotel and stay. It was the tour operator- who took away my one chance to go to Matterhorn at 78 yrs of age. She miscommunicated me the place for P.UP. 5min. past 6;45 AM, I called the office panicked, no response. After 3 times calling, I waited for 8 am then to get lied to, that she was there since 6:25 AM. and scolded me for calling an hour late. There was a back of another hotel, under the road above, where the P.U. and drop offs were taking place, this was between my hotel and the pickup hotel right opposite it, but with a common PU location for shuttles and TAXI. I could not find an approach to the very front of this hotel as the doors through this hotel were closed, so perceived this as the front of the hotel where PU at 6:45 was to be as, many hotels back side can look like front in larger cities. It was not the miscommunication, it was the inconsiderate and rude manner that, I being at the verge of crying, with so much time, effort and money to fill my bucket list at 78 yrs. was handled with without any compassion, and with stern replies. I asked for another person. ? DAVID or MIKE came on phone, he was very nice and concerned for my missing the tour, and that possibly missed by driver, stated that a photo of my not being at the spot will be sent. This took 4 hrs. to send to me! Again, every hour I would enquire, the same lady replied will do when we can. I lost the whole day waiting for photo, which showed a site by the road above both the hotels . area. I could have taken another tour at GENEVA, hoping they would make some arrangement for me to join the tour if the driver missed, but 4 hrs. delay for photo makes me doubt of it being genuine. My first day and first tour Switzerland was turning into a nightmare. Requesting VIATOR, that the tour operators MUST include a . photoof P.U. site, when they directly send us the details. I would further discourage the use of KEYTOUR TOURS for your customers travelling from all over the world. The staff refused to give me her name, when I stated that I need her name as I will report to VIATOR, she candidly replied and refused to give her name and that we are in Geneva and not in USA, we are not related to Viator in any manner. I am an American retired Surgeon and professor from Florida , after 51 yrs of service rendered to the needy, a young person in another country rebuking me ,with stating 'We cannot reschedule you, you are to blame" , and, that she was available when I Called 3 times at 6:50 and then scolding me for lying and calling her after one hour , again the photo comes in four hours to my phone with no other consolation of rescheduling or refund-all above to a professional at this one and last visit to Switzerland was horrific, a torture for 5 hrs hoping that they may reschedule me, as I had paid $200 + for it. Besides this sad incidence courteous and nice Swiss people and all other tours within 6 days of my stay made up for the bitterness of KEYTOUR TRAVELS! Sorry for lengthy note, as, I wanted tourists of my age to be warned and highly reputed VIATOR to be aware of their trust in KEYTOUR handling their customers.

• Take a jacket as it is...

  Diana M,

  23 thg 7, 2025

  - Viator

  5.00

  Take a jacket as it is very cold in the Ice Cave and it can be very windy. In the Old Town section it is difficult to walk with so many cyclist on the road and they don’t slow down for walkers

• Day trip to the Matterhorn

  Jayson M,

  22 thg 7, 2025

  - Viator

  5.00

  Driver/tour guide was terrific! We stopped at the perfect place half way to our destination for a short break. Amazing experience, breathtaking views, and lifelong memories. This is a must do day trip from Geneve Switzerland

• Very strongly recommend! Wonderful fro start to finish!

  Steve G,

  25 thg 6, 2025

  - Viator

  5.00

  Excellent tour from start to finish! Don’t let the long bus ride scare you. This is an easy and convenient way to see Zermatt in a day. Bring a lunch or grab a sandwich at the Tasch transfer point as you only have an hour in the city itself if you do the entire glacier paradise at the top. We went to the top and looked around but didn’t do the ice cave and other activities at the top. We opted to head down and spend more time in the city. Had a great lunch and did some shopping. So, we had a very full day! Bus is clean and driver (Roger) was great at narrating and driving and he knew when to let us nap lol. Very strongly recommend!