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• Maroon was great!

  Dominique H,

  14 thg 10, 2025

  - Viator

  5.00

  Make sure you leave a phone number. Haroon was great! 👍🏽 I didn’t leave a phone number and I was confused about pick up I called and he came back to pick me up from the Sheraton. It was a very comprehensive tour from all angles. If you’re not afraid of heights definitely do the tower.

• Awesome!

  Sandy G,

  4 thg 10, 2025

  - Viator

  5.00

  A must do experience! The power of the both of the falls is simply amazing. The sun was shining and there were two rainbows!

• Peoria comes to Niagara

  Curtis W,

  1 thg 10, 2025

  - Viator

  5.00

  Covered exactly what we wanted. Seeing falls , behind falls, and boat trip. Also time for Clifton Hill with no rush at any stop. Also our guide Haroon was fantastic.

• Horrible experience. We...

  Jandcmellone,

  29 thg 9, 2025

  - Viator

  1.00

  Horrible experience. We were picked up 20 minutes late, added to an all day tour. We were told the bus was full and to try to find a seat where there weren’t items on the seat. We were driven 10 minutes down the road and offered our tickets to the two attractions OR ride on the bus until they were ready to pick up the group that was at lunch. It was super sketchy. We left the bus , were told where to walk to for the shopping piece and how to get back to our hotel. I’ve used Viator for years with success but never again as they won’t refund the portion of the trip. I have no issue paying for the tickets we got but the remainder was a bust.

• Disappointed - Only got part of the tour for my money!

  Deborah T,

  3 thg 9, 2025

  - Viator

  2.00

  I was really disappointed in this experience. First, we had a long wait in line for the Maid of the Mist boat ride. Not sure we "skipped the line" like they said we would in the description. (Quote from description: "Niagara Falls Cruise with Skip the line tickets."). We also never stopped at these two locations (#4 and #5). that are listed on the itinerary. Quote from the itinerary: "( 4. Clifton Hill Free time at Clifton Hill Niagara Falls, this street is filled with activities for everyone no matter the age. Enjoy a delicious meal just feet from the falls, followed by time to admire other attractions or beautiful gardens such as Oakes Garden. 55 minutes • Admission Included 5 Queen Victoria Park Explore one of the oldest and finest parks in Canada. Drive along the Niagara Parkway, offering stunning views of the Niagara River. Be sure to bring a camera to photograph pretty flowers. 20 minutes • Free Admission )" When I requested a partial refund, here's what they said: "We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns. Unfortunately, at this time we are unable to offer a refund. We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels. Regards, Japie Viator Customer Service" I only asked for a small refund due to not getting the full experience. Oh well -- live and learn. Super disappointed because I really have only had great experiences with Viator in the past.