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• Too expensive and unreasonable.

  krawat3543,

  11 thg 10, 2024

  3.0

  it was good but no seating reservation on sea plane, which is little in convenient. Major issue was too expensive. Butchart garden ticket only $80 CAN and Sea plane arround $100CAN one way. But we paid close to $1500 CAN for two way ( returned) sea plane and Butchart garden trip Bus fare from Hotel Fairmont Empress to Butchart Garden ( two way) should not be that expensive Over all It's too expensive and unreasonable.

• A Hectic Day of Traveling

  LaiMing W,

  1 thg 10, 2024

  3.0

  Check in to Victoria was clumsy. My flight to there was delayed by 15 minutes. No explanation. Upon arrival, another check in to Buchart Garden. It took 20 minutes to queue but the coach arrived late by 35 minutes. Me and other people were merged with another tourist group who were on their travel midway. That's the main cause of the delay albeit not solely because of traffic jam. To my surprise, my return flight to Vancouver city was as smooth as one would normally expect, no delay.

• Beware of Weather in Vancouver!

  Mary M,

  24 thg 9, 2024

  2.0

  We were never able to take this tour. The first day we could not take off on our seaplane trip due to foggy weather. Harbour Air was great about helping us to re-schedule for the next day. We were able to take off from Vancouver, but could not land in Victoria due to fog on the second day. There was no third day for us as we were scheduled to leave the third day. Sadly we never got to visit Butchart Gardens, which was the whole point of this Vancouver visit. If there’s a next time, we’ll ride the ferry.

• Perfect one-day excursion to Victoria

  Michael T,

  22 thg 9, 2024

  5.0

  Great day in Victoria seeing Butchart Gardens and exploring downtown Victoria. Despite delay in seaplane departure from Vancouver, the day more than met our expectations.

• Only one disappointment ever with Viator

  Caren L,

  16 thg 9, 2024

  4.0

  This was the first Viator scheduled experience that didn't go perfectly. Not Viator, nor Harbor Air's fault. All was great except for the intermediary company CVS that was providing the shuttle from Victoria center to Butchart. Madison said the supervisor only scheduled one bus instead of 2. There was no bus running on our schedule to leave at 11am for Butchart. For good customer service, she put us in a taxi rather than making us wait 90 min. The problem was that we were supposed to come back on the 3p which she said would be full and that we would have to take an Uber or taxi back from Butchart to catch our plane. Therefore we had to spend an additional $60.00 of our own money after we had paid a large amount to get from Vancouver to Butchart and back in a day. That was disappointing. Having a taxi voucher for return would have rated a 10 star.