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• Inappropriate communication from tourguide

  Quyen N,

  28 thg 7, 2025

  - Viator

  1.00

  The tour generally was well planned however I had bad experience with the tourguide Craig. I was one of 2 solo female travelers and we were grouped with another ladies and their son/ nieces so it was a good group. However the tourguide makes me feel uncomfortable when as soon as we leave there was a schoolboy called him Mr.Craig and he said we can call him by name but only me can call him Mr.Craig. The next days he also said things like “Do you want banana?” and brought a bunch of banana to me individually (the breakfast table was 20m further and people were gathering there), or he asked “how are you this morning?” after a stormy night at Grand Teton campsite and didn’t wait for my answer he said “are you wet?”, I was silent so he said “wet because of the storm”. On the 3rd day there were confusion about pickup day and time and he wasn’t happy that a few people including me was late 15mins for pickup to the next destination but he took it so personally and angry at us, even a lady who was always on time but only late once that time told me he was still mad a few hours later. I and another boy was confused when we get to the lunch spot and were late for lunch, because there were 3 buses from the same company going on the same tour/ stay in same campsite but we don’t leave/ arrive at the same time in each attraction, I was told our bus will have lunch in the parking after 10 mins walk but while walking I saw the bus with company logo was driving to the upper parking lot, I and a boy thought they moved the bus so we walked up to that bus but turned out it was another team (tourguide Justin gave us a lift back to Craig’s bus) and we apologized but Craig was mad and he later on said it’s not his fault that we were late because of the confusion, it was our fault. I think this problem could be solved if the company put number 1-2-3 on each bus so guests don’t get confused. However Craig took it so personally, when we get to the next spot he didn’t offer a meeting time, he said it doesn’t matter you guys will be late anyway. We were looking at each other thinking how can he communicate this way to customers? On the last night he said we will wake up at 7 and depends how long it takes us to pack things up we can leave later or earlier and do one or two stops. But he didn’t give a timeline (ie leaving by 8:30-9am) so a few people packed up as early as 7:30 but some didn’t pack till 8:45. And Craig gave us silent treatment the whole morning and he did all the packing/ loading stuff to the trailer without asking help (of course we offered help) and THEN he swept the bus and cleaned rubbish (he could have told us to throw our own rubbish out of the bus while we were waiting for him to lock the trailer as he usually did) and THEN he checked the engine oil (why at that 9am on our last day?). Justin’s bus left at 08:30-45 and we didn’t leave till 09:15-20, all of this made us feel like he delays departing time and because of that we didn’t arrive in Salt Lake city till 7pm (on the tour itinerary arrival time was 4pm). During the first day a few people were late and we talked about it among the group about being on time. However overally as a tourguide Craig failed to communicate the expected timelines effectively and professionally. And the jokes/ comments toward me personally were inappropriate. It could have been a better tour.

• Amazing trip. Saw wild...

  Brendan M,

  6 thg 7, 2025

  - Viator

  5.00

  Amazing trip. Saw wild black bears, bisons, elk and more. Delicious food. Fun camping experience. Excellent guide in Justin. Amazing natural scenery. I highly recommend!

• Great “Brave Souls” Experience

  Cindy P,

  5 thg 7, 2025

  - Viator

  5.00

  I genuinely had the best time on this 4-day trip and that was made possible by our lovely group members and our tour guide Justin! Everyone was kind and eager to help without being asked. Our guide Justin helped make our experience memorable with his fun facts, humor, and patience! I feel incredibly lucky to have met such wonderful people, and cheers to more s’mores!!

• Best trip ever! Justin,...

  Eliane T,

  5 thg 7, 2025

  - Viator

  5.00

  Best trip ever! Justin, the guide, was really helpful, eager to make everybody confortable. Tha equipaments were in good shape, good was good. Itineráry was well planned.

• Recommendation for nature lovers and hikers

  Lucas S,

  18 thg 8, 2024

  - Viator

  5.00

  The trip was at the start of my semester abroad in the USA before the start of the semester. Couldn't imagine of a better way to begin my journey in the USA!