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• Very Poor

  June L,

  8 thg 8, 2025

  - Viator

  2.00

  The itinerary that we booked changed and did not do a part of it where we were to spend an hour at and the reason why we booked this tour. We were told that because others had booked different things there was no time to do what we had booked for. The vehicle was not appropriate for the trip. There were 6 in the group and we were in a car that was cramped, could not see out the windows to look at the tall buildings that were pointed out and were not able to take any photos, very poor. Driving was not the best and had to hold on, very rough. For the amount we paid and expected to do was not an acceptable experience

• Disappointing Abu Dhabi Tour - Viator Needs to Address Major Issues

  Sukhwinder M,

  20 thg 7, 2025

  - Viator

  1.00

  Our recent day tour to Abu Dhabi, booked through Viator, was unfortunately a string of disappointments from start to finish. We specifically chose Viator hoping for a reliable and well-organized experience, but what we received fell far short. Before booking, we repeatedly requested a clear itinerary via chat, insisting on it due to concerns raised by other reviews about tours omitting paid-for attractions like Qasr al Watan. This mirrors a previous frustrating experience with a Viator safari where I had to prove an included "Falcon Photo" was part of our booking. Despite our persistence, Viator failed to email us the itinerary. This lack of clear communication and follow-through is a recurring and unacceptable issue with Viator. Adding to the pre-trip anxiety, Viator also wouldn't confirm the type of car for the tour, despite my explaining my claustrophobia and preference against back seats. Luckily, a lovely Japanese family (who we exchanged numbers with by the end of the day!) graciously took the back seats in the 4x4, saving me from a very uncomfortable journey. The biggest issue, however, was our "guide." From the moment he picked us up, he was unfriendly and uncommunicative. He claimed he couldn't speak English, Hindi, or even acknowledge being from Dubai. This is shocking, as speaking English is a fundamental requirement for a tourist guide. His took us "Miraj Museum," which was clearly just a shopping trap. To make matters worse, I later overheard him speaking perfect Urdu with someone else which my husband speak Urdu, Himdi amd Punjabi confirming he had lied about his language abilities. He offered no explanations about the sights, no helped to come in and out from car, walked meters ahead of us, and showed absolutely no engagement. He was more of a driver than a guide. A general video about the Abu Dhabi tour route played in the car when we go first time in the car, but we didn't even visit half the places shown. It got to the point where I had to take over the tour myself. I insisted he stick to the original website itinerary, which he was visibly unhappy about. My husband and I ended up using Google Translate to explain things to the polite Japanese tourists, who were as confused as we were. They even thanked me for confronting the "guide/driver" about his behavior. Before this trip, I had done my own research on Abu Dhabi, and I ended up becoming the de facto guide for the poor Japanese family, sharing all the information I knew. I essentially did the job the paid guide was supposed to do. This man's attitude completely ruined our experience. It's frustrating when people in the tourism industry treat tourists as though we're naive or have endless money to throw at pointless shopping traps. We travel the world and have encountered this kind of unprofessionalism before. How can someone who claims not to speak English be allowed to be a tourist guide? We left feeling incredibly frustrated that we didn't get to see cultural highlights like the Guggenheim, Louvre, or Etihad museums, even from the outside. Viator, if tourists choose a guided tour, it's because they want to experience the cultural aspects of a nation. These repeated issues are precisely why I often hesitate to book tours. Viator needs to drastically improve its vetting of guides and ensure transparency and accuracy in its tour descriptions. I will send this as an email to tourism office if Dubai as complain.

• Abu Dhabi for People with limited time

  Loretta B,

  21 thg 6, 2025

  - Viator

  5.00

  I highly recommend this tour. Our tour guide Mujahid was exceptional and provided a fun informative day. . We saw so many places like the Mosque, Palaces, Ferrari World , historical places etc. I learnt so much and was in awe of the whole experience.

• Very bad experience very...

  MONISHAA C,

  6 thg 6, 2025

  - Viator

  1.00

  Very bad experience very inconvenient inconsistencies like i paid for the tickets to qasr al watan but was denied by the driver to go not professional and organised at all. Uncooperative much

• A Busy and Productive Day in Abu Dhabi!

  Julie S,

  18 thg 4, 2025

  - Viator

  5.00

  This tour was good in showing the highlights of Abu Dhabi. My favourite parts of this tour were visiting the Grand Mosque and the Presidential Palace. If you have a spare day in the UAE, do give the tour a go!