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• Angkor Wat is incredible! Passport control at border-not so much! Experience hampered with English-challenged guide.

  James H,

  15 thg 2, 2025

  3.0

  Angkor Wat is a true gem and highlight for this Cambodian adventure! The grandeur and enormity was humbling and unforgettable! We took the three day tour from Bangkok. The total drive is about 5-6 hours, but the passport control at the Thai border was arduous. We spent one hour leaving Thailand and one hour entering Thailand at the passport control stations. By contrast, Cambodia passport control was quick and efficient. Less than 10 minutes in each direction. Viator did offer very good assistance with helping to direct us in both directions. We were grateful for that team’s assistance. I have to report our guide’s proficiency in English was poor. He seemed like a really nice guy, but it was very challenging to understand what he was saying. Happily, the splendour of the temples speak for themselves! They are amazing archeological sites and fantastic to visit and experience. The city of Siem Reap is quite lively with vivacious Pub Street and surrounding areas! I would definitely recommend visiting Siem Reap and Angkor Wat, but would think twice about using the land border crossing from Bangkok. Also, I’m not sure how you can guarantee a guide who can communicate freely and easily, but that would have helped!

• I have taken many Viator...

  lbrownhome,

  8 thg 2, 2025

  1.0

  I have taken many Viator tours around the world and they have been consistently reliable and excellent. This was an exception. It was not at all a tour and it was not what I considered to be a safe experience for a solo woman traveler. The driver picking me up at the hotel in Bangkok spoke no English and could not explain the trip plans to me or answer any questions. It was a six hour drive. No water was provided on any portion of the trip. After driving 3 hours from Bangkok to the Cambodian border, I was dropped off several blocks from the Customs offices. There was no one to greet me or direct me. A boy who spoke no English and had nothing identifying him as being with the “tour” company took my bag and walked me towards the Customs offices, dropping me off at the base of a very steep and long set of stairs. Speaking no English, he could not explain where I was to go or what I was supposed to do. Being older and with an injured leg limiting my ability to use stairs, it was very difficult for me to climb these steps with heavy luggage. Going through Customs in Thailand was a smooth process. When I finally got through customs in Thailand, I had to go down a long set of stairs with all my bags only to find no one there to direct me through the businesses that exist between the borders. Carrying my bags, I finally found someone who could direct me to the Cambodia Customs office which was a few blocks away. I faced another set of many steep stairs with my luggage while other tourists with tour guides were able to proceed on the first level. Again, this was not a “tour”. Luckily I had completed the e-visa form online. I waited 20 minutes in line only to be told I needed to complete another e-arrival form that could not be completed online. No one could tell me where to find the form. I finally found and completed it. And then waited in line again for a long time. When I finally got through the Cambodian customs, I went down the stairs and found no one waiting for me to take me to Siem Reap. Many men approached me to offer me a ride. My “tour” guide/driver was no where to be found. I did not know where to wait and I did not feel safe waiting there alone. A boy approached me and asked me to come with him. He did not speak English or have anything identifying him with a tour group. When I declined to go with him, he got someone else to show me a photo taken of me by the prior driver on his cell phone. I reluctantly went with him to a van where the driver did not speak English. We drove for another 3 hours with no water provided. The hotel was very nice but it had no hot water in the shower. I did not feel comfortable with the tour guide in Siam Reap for the following reasons; 1. I did not appreciate him telling me to tip the boat driver who had already been paid by the tour company; I had no money with me as I had no idea what we would be doing two hours after I just arrived. He tipped the boat driver and instructed me to pay him back. 2. When he recommended a dinner place for a cultural performance, there was an expectation I would pay for his beer and listen to him tell me about his life struggles. He suggested going with him at Pub Street, which I declined. 3. At the Angkor Wat ticket area, my prepaid ticket went through quickly. We then waited ten minutes because he did not have the right documentation for a guide. 4. In the middle of the tour, we waited for him to get and eat a coconut. 5. At the restaurant where we stopped for lunch, I was expected to pay for his lunch and drink. 6. When I was done with my lunch, I waited another ten minutes for him to finish his lunch. I had one day to see Angkor Wat, I spent 12 hours in the car to have this one day experience, I did not plan to spend my “tour” time paying for my tour guide to have an extended lunch. 7. When the waitress didnt come with our bill, he did nothing to assist in getting it so we waited another ten minutes until I went to get her. She then tried to charge me for the food/drinks ordered by the people at the table next to us who I saw pay her already. My guide was not helpful in sorting this out and did nothing when she failed to bring me my change. When I went to get the change myself, she was unable to provide the right change and gave me the wrong change in different currencies. My guide did nothing. 8. When I texted Viator before returning to Thailand, they assured me I would have an English speaking person to assist me with luggage at the border, but the driver didnt pick up the person who was supposed to assist me. 9. After asking several times for water, none was provided on any portion of the 12 hours we were driving. I was later told they never provide water even on six hour drives. 10. When I got to the Cambodian border, the tour person who was supposed to assist me on the way from Thailand actually showed up and carried the bags across the border, guiding me between the two border crossings and then walking me several blocks to wait for the next driver in Thailand. He apologized for not assisting me on the way from Thailand but that did not make up for the stress, baggage challenges, and safety issues I experienced. 11. The driver in the next van was not told what hotel I was to be dropped off at in Bangkok even after the tour person was right there to tell him, but forgot. 12. This was definitely not a “tour” and not an experience I would recommend to anyone.

• Great experience with an amazing tour guide

  DANIELA M,

  4 thg 2, 2025

  5.0

  A very well organized tour that included not only the transportation but a complex set of temple visits. The highest grades go to our amazing tour guide, Mr Sothy and the driver, Mr Panna, who went above and beyond in making our experience at Angkor Wat unforgettable.

• Young review of three day Anghor Wat Heritage site.

  cless y,

  9 thg 1, 2025

  5.0

  Guides were helpful and knowledgeable. English was a bit of an issue for drivers but they were so helpful and eager to accommodate . Hotel was comfortable and had excellent breakfast included. The drive from Bangkok was six long hours. The first van had only one seat belt. The driver told us nothing about what to expect at the border. We left items in the van thinking it would meet us after clearing customs. Instead we had a completely different driver and van in Cambodia. We were met by a very helpful person who saw us through from Thailand to Cambodia and back again. The Cambodian driver was so helpful the entire three days he was with us. It was like a private tour because It was just the two of us. The tour gave us a genuine look at Cambodian life and the incredible Anghor Wat ruins. Well worth the money.

• Great experience

  Gustav A,

  26 thg 12, 2024

  5.0

  Had a great trip, pickup went smooth, got assistance over the border, which can be quite slow be aware if this in your planning. We rode with a couple of different drivers due to the border crossing but they verified with pictures so you know you are getting into the correct car. During the guided tour itself they were very accommodating making extra stops if necessary. Adjusting start time if you want the sunrise or sleep in etc. Nice guide with good English knowledgeable about both the historic sites and general history. The hotel was also nice and clean, overall a great trip!