Cần Quan Tâm

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Đánh giá

• Excellent experience all around. Highly recommended company and castles to visit.

  179peteru,,9 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  This was an excellent tour led by a very competent team of driver and guides. We went on a day of significant snowfall and a truck blocked the mountain road. We had to pass through. We are stuck for 1.5 hours, which they obviously couldn’t help. The company went out of its way to make everything work well for us, prolonged to the trip, gave us great experiences, was totally professional and highly competent. In addition, the two castles we visited were absolutely astonishing, some of the most beautiful places I have ever visited in my life, especially with the beautiful snow background! This was an excellent trip that is totally worth it. Do you know that the entrance to the two castles is not included, but I will sell it to you on the bus. I compared it with the cost of buying the tickets directly from these castles, and the price I paid on the bus was pretty much exactly the same, if not even slightly better.

• Enjoyable and Educational Tour

  StevenR007,,7 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  enjoyable trip with Gabriel as guide and Valentin as driver, sharing local information and history, including unexpected trekking downhill through snow - highly recommend!

• What a s**t show!

  Moustafa H,,6 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  We started out with the tour “guide” Stephan lecturing us about being punctual and meeting at designated times and locations, warning that he would wait only an extra two minutes—and that we should be very, very grateful if he did. Then, as the bus was headed out of town, (at which point we were essentially captives), he told us that the tour does not include entry to the castles and is not guided, even though the tour title clearly says “guided” and the itinerary says “inside visit.” He asked for €70 to guarantee castle entry; otherwise, we would risk finding that the tickets were sold out. I pointed out that the tour title says “guided” and that the itinerary very clearly states “inside visit,” so I expected a guided interior visit. He responded that he is responsible only for tickets bought through his website and that Viator adds information without his approval—which I am sure is a lie, since he chooses to advertise on Viator. He also claimed that “guided” simply means transporting us there. Yes, the itinerary says “admission not included,” which means I would need to buy a ticket to enter, and that is perfectly fine. However, no one said anything about tickets selling out. Why not state that upfront and simply charge the entry fee in advance to be on the safe side? It all came across as pretty shady, and most people didn’t pay the additional fee. We arrived at the first stop, where he pointed out the meeting time and place. We then discovered that tickets were indeed sold out—so we drove for two hours just to look at the castle from the outside. He then failed to show up at the designated meeting place and time. Mind you, it was freezing cold and snowing. We started walking back toward the bus for shelter while waiting for him to arrive. However, the bus driver wouldn’t let us inside until the tour guide showed up. So we stood there in the cold and snow, waiting for a tour guide who was nowhere to be found. I eventually took a two-hour Uber ride back to Bucharest. The bus was full, so clearly they have no problem finding customers, and maybe this level of unprofessionalism is tolerated here. All I’m saying is that if this were in the U.S., this operation would be out of business in less than a week.

• Perfect.

  andreuccia99,,5 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Nice experience and well organized. Guide, Gabriel, prepared and nice. Beautiful Transylvania, Peles Castle very nice.

  

  

  

  

  

  

• Terrible Tour Guide (Stefan)

  Nicholas V,,4 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  Romania is absolutely beautiful. Nothing wrong with the destination of visit hence the 2 star not 1 star. The real issue was the tour guide Stefan. Absolutely the rudest guide we've ever had. What was supposed to be an English tour ended up mostly Spanish and he had preferences and respect towards the Spanish and only people who purchased tickets to visit the castles (which are not included by the tour). He didn't wait for anyone, he was the first down and first to start walking without caring. He was not punctual at all, we had to meet at a checkpoint at 11:20am and he arrived at 12:30am leaving us wait in the freezing snowy weather amongst others. Many others were also irritated by Stefan's attitude, hopefully they also post reviews. The tour was great, the tour guide was absolutely terrible, shouldn't even be dealing with people.

• Scam suffered by One Excellence Tours

  Daniele P,,4 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  The tour operator One Excellence Tours who provided us with the trip is a scam. We were left on foot because the bus broke down. We had to take the train back at our own expense. We could not visit any castle. We also called the police who intervened because we were cheated. I ask for an immediate refund of the entire amount paid of € 56.00 in addition to the reimbursement of the train tickets of € 11.05 and in addition to compensation for missing a full day of vacation.

• Interesting tour of Transylvania

  Facundo B,,4 thg 1, 2026

  - Đánh giá từ Viator

  4.00

  A must-see tour of Transylvania. Beautiful castle of Peles and the city of Brasov. Bran Castle, a little disappointing, overrated by the legend of Dracula. Nicholas was an exceptional guide in the Spanish group and a formidable driver. He gave us information and recommendations in a very cordial style.

• Negative experience.

  Angela D,,4 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  Avoid, avoid, avoid. Take a train and organize yourself, much better. Yesterday we were without a bus from 11.00 am because it broke, in the cold and frost, a route to get to the station of 30 minutes with risk of falls because of the ice, and at 16.00 they kept telling us lies... I finally took the train myself and returned to Bucharest. They only showed us the castle of Peles. I would like a refund....but I don't know if I can get it.

• Closed castle and insane traffic

  magnusdmm,,4 thg 1, 2026

  - Đánh giá từ Tripadvisor

  2.00

  We did the tour on January 2nd under the assumption that all castles were open since the tour was happening. That was not the case as one of the castles was closed. On top of that traffic made the tour 14 hours instead of 12 and that is without going into one of the castles. All in all we spent 10 hours on the bus and 4 hours doing stuff. I’m sure this would be a better experience outside of the holidays but I would not recommend at this time of year.

• Experience to report!!!

  raimondoc836,,3 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  It turned out to be the worst experience of our lives. The only service we actually used was the outward bus. After a light snowfall (absolutely normal for a mountain village, which should be equipped), the guide took us to the station to reach Brasov by train, claiming that the bus was blocked by snow in the parking lot. The train was not allowed to take us, he rescheduled us at 2:30 p.m. At the same time we were also told that we were not going to Brașov, (which was the main reason we booked this tour), but only Bran. So we had to go on our own around a country not included in the tour (Sinaia) getting bored and trying to fill the time, with the only hope of being able to at least see the Vlad II Castle, which however never happened as promised. Arriving back at the station, we stayed in the cold until 16:00, outside, waiting for an alleged bus that was due to arrive “in 15 minutes”. This sentence has been repeated several times. When people rightly started getting angry, to the point that the police (who intervened on the spot) were also called, the organizer finally admitted that the bus was not blocked by snow, but was broken, and that it would be fixed within half an hour. Obviously it never arrived and we were forced to find a solution ourselves, paying for the train back to Bucharest, in addition to the bolt. No assistance, no organization, just lies, mockery and total disinterest. Really bad experience, to report. We expect a FULL refund, despite the extra money spent, the lost time that could have been avoided if we had been properly informed, the cold weather suffered, and the fact that we did not see either Brașov or Vlad II Castle. Only damages, zero professionalism, remove them from shameful tripadvisors!!!

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