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• Not worth the price for a one-day pass

  tracyhJ7737ON,,23 thg 2, 2026

  - Đánh giá từ Tripadvisor

  3.00

  Was frustrated with this tour because of the long wait times between too few buses. We were not able to get off at any stops to explore more because there wasn’t enough time in one day. We waited over an hour for the first bus and then wouldn’t have had time to get back to our starting point if we had gotten off at any stops and had to wait another 45 minutes for the next bus. On board the bus, the audio was very poor, crackling a lot and many words cut out. Also long stretches of the ride had no audio so it got boring. I can’t believe there wouldn’t have been SOMETHING to mention along the way!

• Think about it first.

  Michele B,,18 thg 2, 2026

  - Đánh giá từ Viator

  2.00

  It is great in theory but be warned that there is a ton of waiting around. I know it’s off season and I do understand traffic but the amount of time we spent waiting on the next bus made us wish we did something else. Could be waiting an hour and there is no way even in the app to track where the next bus is. The best you get is an estimate of > 30 minutes but that could change. We missed things we wanted to see because we could not risk missing the bus. One of our drivers was super friendly. It was cold and rainy and so was the bus! Saw more buses with other companies. Maybe book the official timed tour

• Misleading schedule and poor communication

  ro les2017,,11 thg 2, 2026

  - Đánh giá từ Tripadvisor

  2.00

  According to the printed timetable in their brochure, the last Hop-On Hop-Off bus is listed at 6:00 PM. We boarded the bus at 4:40 PM, fully expecting a normal route based on that schedule. Instead, the driver told us this was the last bus of the day and that it was going straight back to the garage, not following the advertised route. This is extremely misleading. If the last bus shown on the schedule does not complete the route, this must be clearly stated. Otherwise, passengers are left stranded and unable to plan their day properly. Hop-On Hop-Off buses are supposed to be about flexibility and convenience. This experience was neither. Poor communication and inaccurate schedules seriously hurt the value of the service.

  

  

• Great time on a hop-on hop-off bus in LA.

  realsteveedwards,,11 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had a great time and it was awesome to see LA and the Hollywood area

• Sloppy information

  carlos A,,19 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  The pick up location in downtown Los Angeles is non existent. I had to get an Uber ride to Hollywood.

• Never take the hop on and off

  l0rensias,,12 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  We took two days hop on and off because we plan to spend one day in downtown LA and another day in Hollywood n Santa Monica Pier. The first day when we wait for the bus to go to downtown, the buss never arrived at the first stop! We’ve waited for 2 hours, the worst part is the customer service who was there keep telling us diffrent information. First he said we missed the buss and must wait for another 45min. We’ve waited 45min - an hour the buss is not there (we also download the app to track the buss route). Then we ask again ad he said it’s probably late cos traffic, the. 1,5 hrs pass we asked again cos we didnt see the buss in the app, then he said we missed the buss again! What a lie! We were there the whole time! So aside from bad tour service, the customer service is even worst! He lied he doesnt seem to care and rude whe was on his phone at all times and when customer ask he looks disturbed! We ended uo cancel it and take uber instead, I’ve asked for my money back but never had the refund! It was for 4 pax and two days pass!!!!

  

  

• Terrible experience and customer service

  Erika G,,6 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  The bad service and their lack of information basically wrecked our final day in LA. They didn’t have the correct information about their bus schedule in their flyers or the app which was recommended as the best option for live information. When we ask the driver that arrived to the stop if she was going out at scheduled she said no, the next one is in 40 min which was not scheduled anywhere. She said she was on break and left us there and locked the bus. We called customer service and they were equally dismissive to the fact that we would not only have to wait an hour do the next bus but then miss the connection with the other line completely. When we did get on the bus the driver kept skipping stops and we couldn’t get off where we were planning to. Overall the logistics and customer experience of this company is very poor. In other cities I have never experienced anything like it with similar services. From the people at the ticket stands having the worst attitude, wrong schedules and terrible customer service this is overall a company to avoid.

• Bad experience

  mariatW5824PW,,30 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Terrible experience do not use this company very unreliable , always late like 45 minutes late. They completely ruined our experience we have to contact them and let them know that we where waiting and it was a big group of people. That continues though the whole day. Never again

• Bad!

  claudiatU5569FN,,29 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Terrible. The tour didn’t take place because of bad weather… it wasn’t even canceled in advance. We waited in the rain and then called them. That’s when they told us it wasn’t running. That was 20 minutes after the scheduled departure time. The email only came after my call! I’m curious to see whether I’ll get my money back without any issues…!

• Dont ever booked this scam!!!!

  Lorensia S,,21 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  I cancel this trip we wait for 2 hours with all diffrent information buss never arrive. CS dont help the worst tour in my Life!!!!!!!!!

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