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• Great Tour Guide

  wendy b,

  1 thg 2, 2025

  5.0

  INDRAN was a fantastic driver and guide. His local and historical knowledge was very interesting! Appreciative of the British ancestry and how influential the British were in founding the country. Loved it! The only thug we didn’t really enjoy was lunch…. A local cafe, food not great. Jelly belly’s next day 🥴

• Tour not as advertised ,disappointed

  susan g,

  21 thg 1, 2025

  2.0

  I booked this trip as it had good reviews but it started badly and never really recovered Four of us had one tour booked starting at 09:00 and it turned out that 4 had a different titled tour starting at 08:00 .. consequently when my friend and I turned up at 08:40 the driver was grumbling and saying that he’d been waiting ages. We didn’t have a commentary. More of a taxi ride followed by being pointed towards building and told when to come back We arrived at the Batu caves after about an hour and an half drive - traffic was bad. We were then told we had 20 minutes and could only take photos outside. ( presumably because we left 40 minutes later than the driver expected) . Everyone was disappointed. We then went to a Batic factory which I found interesting and then the Royal Selangor pewter factory which I also thought was great ( others on the tour were still unhappy about not going into the caves ) We then went to lunch .. after going around the block 3 times trying to park the driver stopped and pointed us in the direction of a grubby looking restaurant with rows of Formica topped tables. Eventually we were offered chicken or beef and rice and a bottle of water . Served on plates not banana leaves as advertised. We had to ask for cutlery and find napkins . Afterwards we had to message our driver to pick us up- think he’d been driving around waiting As we wanted to be back on the ship for 4pm the driver said he would drive us around the city for 30 minutes before returning us to the ship. We asked to go to the Petronas towers which , together with the caves was the main highlights of this particular tour. he rather begrudgingly did this We arrived back at about 3:30 pm So to summarise- - I enjoyed seeing the outside of the caves but would have preferred to have gone in - the Batik factory was lovely as was the pewter factory. - lunch was abysmal - the Petronas towers were good to see .. even if just for 20 mins

• great value great tour

  Kathleen G,

  8 thg 1, 2025

  5.0

  great driver/guide found us (4) where the shuttles from the ship dropped us off, after he went to the regular pick up point. If it wasn't for him, we wouldn't have had the tour. Thank you Raj!!!!! Gave us plenty of time at stops for pics, great lunch at a local place. Great value for price!! Definately go with Viator again!! And to the lady on the phone, thank you for not getting mad when I couldn't hear you for all the noise and being so polite!!!!!!

• Great trip for Kuala lumpur

  Janice E,

  14 thg 3, 2024

  5.0

  Matha and co-captain picked us up at the port. It’s important since this trip is advertised for cruise ship passengers to know which port you are docking at and verify. We enjoyed our day and did almost everything we expected to do. They stayed with us until the shuttle bus left to go back to the ship which was very nice. K.L is far and the caves even further with lots of traffic. important for cruise ship passenger’s to know: Know which port your ship is going to and verify last minute. We ended up at the cargo port and couldn’t get out and our guide wasn’t allowed in. Took over an hour to get permission to stop at the port security gate and drop us off. K.L is about an hour from the port and there is traffic. The Batu caves are even further so you get pretty far away from the ship.

• Disappointed

  Pamela G,

  5 thg 3, 2024

  3.0

  Our day started well, as we were met from the first shuttle bus, at the port gate by Fauzi, our driver and guide for the day, who was holding a very clear sign displaying my name. We were quickly on our way to Kuala Lumpur, in his clean, comfortable air conditioned car. Fauzi talked and clearly explained many aspects throughout the day about the city, the country and the way of life for residents in Malaysia. We learned a lot. He was very good and interesting. Although the traffic was busy, we were able to see the King’s Palace, Batu Caves and visit a batik factory in the morning. It was lunchtime when the problem began. The Chinese restaurant booked by the company were not willing to serve on arrival just the two of us on one of their circular tables, as it was set up ready for sharing plates on tables for ten. We needed to wait at least for the next group of five to arrive. We waited at least 20 minutes and then the seven of us all sat together on a table for ten. We did not receive any communication or service at all from anyone in the restaurant. Time ticked by and it was obvious we were not going to be served and so after 45 minutes with no food, the group of seven of us decided to leave. The two drivers were not able to resolve the situation with the restaurant , although our drivers did then book another restaurant. Having been there without any food, none of us wanted to waste any more time, as we only had a few hours in port and there were sights we still wanted to visit in Kuala Lumpur. Fauzi explained that this restaurant had not been used by the company for a long time and of course, this was very unfortunate for us. We feel that we paid far too much money for the Viator trip, particularly when we didn’t receive a lunch. We have been satisfied with previous bookings but will need to think carefully about booking any future trips. Certainly, our driver was not to blame for the restaurant booking. He was not happy with the restaurant situation. We look forward to hearing from you about this matter.