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• No Support or Refund for Last-Minute Airline Cancellations – Disappointing Experience

  Bhushan K,

  7 thg 7, 2025

  - Viator

  1.00

  I recently booked a tour through Viator but had to cancel at the last minute due to my flight being unexpectedly cancelled due to weather. Despite notifying the company immediately, I was still charged the full amount. Viator and the tour operator refused to offer a refund or help me reschedule, citing their policy, which does not accommodate last-minute cancellations caused by airline issues. I found there was no accountability or flexibility from either Viator or the tour management, leaving me disappointed with their customer service and unwilling to recommend their services to others. Future travelers should be aware that if your plans change suddenly due to circumstances outside your control, you may not receive any support or refund from this provider

• Memorable

  Krys B,

  16 thg 7, 2024

  - Viator

  5.00

  Truthfully - Richard my driver made the 8 hrs so memorable and so much better! He went above and beyond! I had booked 4 hrs initially for KL city tour and when I mentiioned I had extra time - Richard suggested a few more ideas! The Batu Caves visit if you are in KL is a must I think! I felt that I was being shown all the sites by a friend rather than a driver - which made my whole experience 10 times better! Such a great day - and into the nught - tour. So much to see! I hope Richard's employer realises how exceptional he is and that he is definitely a keeper!! Thank you Ricgard for a showing me all the great sites and making it so memorable!

• Richard was a very...

  Andres P,

  12 thg 7, 2024

  - Viator

  4.00

  Richard was a very helpful guide. We were able to see the main spots of Kuala Lumpur in our short visit to the city and we really loved it. Just make sure to have enough time because the traffic could be sometimes a little messy.