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Cần Quan Tâm

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• Good itinerary, but bad driver/car with rushing mindset.

  Hardik S,

  5 thg 1, 2025

  - Viator

  1.00

  very old car, too many people fitted in small SUV.. loud annoying music, and unfortunately very importantly, driver pushed hard to get us out of the safari when the best performance had not happened yet.. when I said, wait for few minutes, he said, let's go let's go.. but when I resisted, the best performance started, and then I told him, why he did this, he had no answer.. if you really want best value for your buck, remember, do NOT let your driver dictate your return back. Also make sure you sit in front or middle row, (not in last row).

• Poor experience, long wait and zero coordination

  Raghavendran R,

  29 thg 12, 2024

  - Viator

  1.00

  Very bad coordination and wait time. Poorly organized. Won’t recommend. There is none to contact in emergency situations needing attention. Picked up at 2pm and dropped at 4:30 and entered the safari at 6 post sunrise after 1.5 hours of waiting for Dune bashing vehicle to come. Same is the case on the return. Need to forgo couple of shows to stand in the line for drop back to hotel.

• The driver was very bad....

  Songl S,

  6 thg 6, 2024

  - Viator

  1.00

  The driver was very bad. It didn't solve any problems and wasn't helpful. He didn’t drop me off where he picked me up and when I asked him he said I had to walk for 5 minutes. It wasn't my first experience, it was my 3rd try, I would have preferred it every time, but after this last experience, I don’t think I will. Sorry for this feedback, but it was my sisters‘ first experience and it ended very unhappy, we couldn’t enjoy it.

• Worst experience ever - do not book!

  Cassie F,

  19 thg 11, 2023

  - Viator

  1.00

  This was by far the worst tour I have ever been on. I have been travelling the world these last few months, and have not had a single bad experience on a tour group until this safari experience in Dubai. First and foremost, we booked the tour that said it was a 6 hour duration when it actually lasted nearly 9 hours!!! I had to contact the company twice the day of the tour because no-one had contacted us to ask for our pick up location or to give us a time. We were sent no information. FINALLY at midday we were told we'd be picked up at 1:50pm. We were picked up in a dirty old car that barely had any air conditioning and I was sweating the entire time and really struggling. After 1-1.5 hours of driving we got dropped off at some random location that wasn't even listed as part of the tour because the driver was meeting someone to swap cars. We were there for an hour just sitting and watching people ride around on quad bikes in the heat. There was barely any shade, and a 1L bottle of water costed 30AED ($15 AUD!). It was 2-3 hours into the trip before we finally were to start the actual tour that we booked. The dune bashing was only ok. Maybe 1-2 times we got a 'thrill' but mostly it was just him driving over bumps. When we got to the final location we couldn't even get out of the car before someone tried to sell us head scarfs, and the driver then basically left without much communication as to what we were to do now. We lined up for a camel ride for 40min, only to be on the camel for a total of 30 seconds. The camel stood up, walked maybe 10 meters towards a chair, walked around the chair, went back to the start and then sat down again. I have a video of the whole thing and it only goes for 30 seconds. Some people where getting walked for 5 minutes or so, and others just got the same treatment we did. It was so heartbreaking as this was something we were most looking forward to doing. They had horses there too which were clearly completely underfed and treated badly. Basically just skin & bone - It was so awful to see and if I knew the company were involved in animal cruelty I never would have booked a ticket. The night never got any better. We went inside to the area where you're seated for dinner and were told we could either sit in the regular space where the dinner station would not open until 8pm, and once it did we would have to line up with the 400 other guests to get food (it was only like 6pm at this point and we were starving considering we'd be on the road since 2pm). OR you could pay 55AED per person ($23 AUD), to sit in the "VIP" area where you could get dinner immediately. At this point, if we weren't in the middle of the desert, we would've ordered an uber to take us home. Unfortunately we were stuck there, so we paid the additional fee just so we could eat dinner. There were sales people everywhere, constantly in your face, coming up to you trying to sell scarfs, food, souvenirs, etc. The drinks that were included were only water and regular Pepsi. No other soft drink or non-alcoholic drinks were included. Alcohol was available for an additional cost. We were counting down the minutes until the whole thing was over, but once again, our terrible night doesn't end there. The show ended around 9pm, and we were waiting for 40 minutes outside for our driver to even show up!! No apology, and no consideration for the fact that we were already at this point 7 hours into a "6 hour" tour. When we finally thought we were on our way home, we had to stop twice. Once for 10minutes so he could clean the car and then he stopped again 5 minutes later to change a tire. Don't get me wrong, I get that these things happen, but there was once again no apology or any real communication to us about what was happening. Driving back into the city, he drove straight past our hotel to drop the other family group off first. We calculated that this added an additional 25 minutes onto our journey. We had to sit in the car as he drove this other family home and then turned around to drop us back off at ours. It would've only been maybe 5minutes added onto their journey to drop us off first. It made no sense!! There was nothing VIP about this experience at all. Not to mention sand boarding, Sheesha and Henna tattoo's were not offered to us as part of our inclusions at any stage. The whole thing was a complete waste of time and money and I am so so disappointed in this experience. I have used Viator a lot recently, but will be thinking twice about booking a future tour knowing now that they partner with these sorts of companies.

• Activities were great, but ...

  Gerald G,

  22 thg 8, 2023

  - Viator

  2.00

  Activities were great, however the operators came across as cheats, at the the eve of the tour, I get a text that I would have to pay extra 100$ to accommodate 9 people private tour, it was almost extortion and then while returning the two extra people joint us and would occupy the front comfortable seats, very unprofessional,, my message to the operators, please treat guest with respect especially when they have extra for private tour