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Cần Quan Tâm

Đánh giá

• Unsafe, uninsured and uninformed guide. Viator should be ashamed of themselves for offering this tour.

  dork42,

  23 thg 9, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We took the e-bike tour of Geneva with Carol of “Geneva By E-Bike.” I could not find any registration or license for the company and believe it cannot operate legally in Switzerland and in the Canton of Geneva. This tour is a serious accident waiting to happen because Carole is unsafe, rude and unprofessional. Viator has not taken refunded me for this awful ordeal. Carol was late and failed to identify herself to us. We waited outside of Burger King from 11:50 am until 12:20 pm walking back and forth by the umbrellas. There was no one to be found who at all looked like they might be a tour guide and there was no signage for the tour. Although we were told there would be someone with a bike, the fact is that many people use bikes to get around in Geneva, so that was not helpful as about half of the people outside the Burger King had bikes. We asked each person with a bike and they were not aware of an e-bike tour. We called the tour operator’s phone six times with no answer. We then sat down to call Viator customer service. I explained to the Viator rep we were outside of Burger King walking back and forth in front of the umbrellas and there were several people with bikes, who we asked if they knew anything about an e-bike tour. The Viator rep said they will try to get in touch with the operator and placed me on hold. The Viator customer rep came back and said he was also unable to contact the tour operator, but would call me back when he did. I never received a call back. I did notice a woman with a FULL tray of food, ready to eat her lunch, walking to the corner umbrella while I was speaking with the Viator rep which was after 12:05 pm. This woman ended up being the guide, Carol. Finally at 12:20, when we were about to leave, Carol finished her lunch and stood up to ask us if we were looking for the e-bike tour. She asked if we were inside Burger King waiting for her and had the audacity to chastise us for “being late.” We clearly were not as I already had told the Viator rep that we knew to meet outside. She had no sign; no shirt with a logo; nothing to suggest that she was with the tour company - and had a FULL tray of food. Clearly, she saw us but was eating her lunch and did not want to be bothered. We were outside of Burger King and any guide that was actually there would have realized we were the tour patrons (if they were on time and were not busy eating lunch). Carol’s lateness is supported by other reviews I have seen for this company. Without much of an intro, Carol told us to walk to get the bikes and mumbled directions that were a few blocks away. I asked why she was not able to show us the location. She said she has arthritis in her knees and cannot walk. She then took off on her bike. We found the garage. We were given helmets from a locker that was dirty. We are experienced and competent bike riders - just new to e-bikes. She gave us about 90 seconds to practice on the side walk. She did not explain the rules of the road in Geneva and was not interested in our safety at all. She rode away from us many times, losing us around corners and then yelling for us to find her. Again, something that other patrons have complained about in reviews. Clearly Viator knows about her unprofessionalism. Carol used the tour to run her own personal errands on several occasions. Within 10 min of the ride, she told us we had to stop to pick up “some groceries.” She drove up to Denner Discount, Rue de Vermont 2, 1202 Geneva, Switzerland and disappeared inside, leaving us outside. She then came out, and without a word took off. I have the photo that is time stamped. 12:51 pm - We then arrived at the United Nations and said she had to use a restroom, again just leaving us. Her behavior was becoming so odd and unprofessional, that we took photos of her riding off to the toilets and with her and her bike by them (to document). She then came back to a bench, pointed to the UN and told us to go see the building. She pointed to where we should look and then proceeded to eat a jelly donut, which i assume is what she picked up at the grocery store. She clearly had just had lunch at Burger King so any claim that it for medical reasons would be false. She made various stops and gave us the briefest of comments about each stop, which were inaudible. She mumbled and was not sure of the information. We asked several times for her to speak up, but she did not. Mostly, she stopped near a bench, pointed for us to go somewhere so she could eat or drink something. However, the worst aspect of the tour was that she rarely looked back to see if we were following her; she did not follow many rules of the road. She constantly rode on the pedestrian path, and went through traffic signals with abandon. This was a crowded Friday and there were many people who we had to dodge while trying to see where she was, and avoid being hit by cars. We then rode into Old Town. While there were many points of interest along the way and places to stop for some commentary, we just passed them. The only place we stopped was by the Old Arsenal, she LOCKED up our bikes and left us AGAIN!! She said she had to go somewhere without any explanation for “2 minutes”, and rode off for 10 min (Yes Viator we have a photo of her riding off). (We could have and should’ve just left because she was clearly wasting our time. However, out of civility and politeness (even though she clearly had no regard for us), we stayed to help her get the bikes back to the depot. When she finally came back, she took off at breakneck speed without even a glance back at us. She exhibited a complete lack of common sense. During the last bit, she said we should keep up with her since it would be dangerous otherwise. She said this at a point during the afternoon when the streets were clogged with traffic and pedestrians. I explained to her that she should be the one slowing down and that we would of course keep up with her if it wasn’t for the congestion. Since the tour was so awful, I searched for this tour operator and found the same tour through another website - but $100 less — to prove that our experience with Carol was consistent with other customers. She is consistently late and blames the customer. She rides off without regard to the patron’s safety. Lacks professionalism and is rude

• Lovely Experience!

  Brad H,

  29 thg 5, 2025

  - Đánh giá từ Viator

  5.00

  We had a great time riding thru Geneva and into the countryside. The wine tasting was enjoyable - both delicious and informative. Carole, our guide, was excellent and happy to stop whenever we ‘needed’ to take photos of the beautiful landscapes. Highly recommend!

• Guide races off into the sunset

  Karen S,

  8 thg 4, 2025

  - Đánh giá từ Viator

  2.00

  Guide Carole raced ahead of me and would belatedly ask “if I was alright” because I stopped at traffic signals. She didn’t make any stops at other places as promised in the description - only one stop. At the winery, the representative stepped away for 20 minutes to talk to someone else, off premises.

• Happily recommend this experience

  Tkrathbaun,

  14 thg 9, 2024

  - Đánh giá từ Tripadvisor

  5.00

  Very enjoyable cycle through the countryside to the winery. Lovely views and our guide Carol was really pleasant and made sure we enjoyed our day. The Wine tasting experience was fab. Would happily recommend to anyone.

• Okay but organisation could be better

  Toby W,

  30 thg 7, 2024

  - Đánh giá từ Viator

  3.00

  The wine tasting element was good. The ride in the countryside but it was let down by poor communication over the place to meet.