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• Eh.

  April W,

  29 thg 6, 2025

  - Viator

  1.00

  Did not enjoy my time with Mel, the guide who drove the jeep, or overall. Paid for a waterfall visited but skipped that to end things sooner. Wish I would have pursued another way to experience Mount Batur.

• Great day!

  GRACE J,

  18 thg 5, 2025

  - Viator

  5.00

  Had a lovely morning visiting Mt Batur for sunrise. Everything ran smoothly, pick up and drop off were great. Mel the driver was lovely and Kadek who took us up the mountain was very knowledgeable and gave us so much information. The view from the top was stunning. Fantastic day!

• I had such a beautiful...

  Kendra J,

  19 thg 2, 2025

  - Viator

  5.00

  I had such a beautiful time. The drive,the views, the company I would definitely recommend this to other travelers

• Disappointing

  Kanika R,

  6 thg 1, 2025

  - Viator

  2.00

  As a Viator regular who has usually had good experiences via the platform, this particular one was surprising. We had picked the Mt Batur+ Lava Fields+ ATV option It was disappointing the least the say, and specially so as it came on a trip with family. Inconsistent communication, questionable planning and poor behavior were the key issues. We picked this tour as it involved a 4WD to Batur and optional walking/hiking(suitable for our group of 4 that included 2 seniors). However, the default start time of this tour is 3:00 AM which was too challenging for the older ones. So I called up the viator helpline. They were helpful, got in touch with the tour operator and got me a start time of 9 AM as requested. I also received confirmation that the meal inclusion had been changed from breakfast to lunch. So far, so good. Our shuttle driver arrived on time and told us to be quick as we had a lot to get through in the day. So far again appreciable. We got to the lava fields and Mt Batur(safely otherwise, but in what seemed dodgier than the other 4WDs touring at the time) We shared our concern with the 4WD driver. He was polite, but sidestepped the conversation. Trouble started once we got back from Mt Batur at 2:40 PM and started to head towards the ATV area(supposedly) That's when we were told that ATV closes at 3:30 PM and there was no way we could make it. We were told that since we had taken too much time in Batur, this portion now had to be skipped. What does not add up is that the ATV timing was absolutely never conveyed to us, not by anyone and not till this point . Additionally we had been encouraged by our 4WD driver to spend more time in the Batur area(dirt bike up/walk to where we could) without any mention whatsoever that this could jeopardise the rest of our activities. We wanted to keep our vacation pleasant so we took the news with a pinch of salt, and asked our driver to simply take us to lunch. This is when we were told that the lunch had somehow been tied up with the ATV experience so we'd have to let that go as well. This was the last straw. It's one thing to miss out on an experience. Quite another when seniors in a group are inconvenienced due to poor planning around a meal. Our shuttle driver connected us over phone with his boss. The conversation with this boss was probably the lowest point of an experience that had already been going south. Not just was this gentleman exceptionally average in his demeanor and communication, his best solution was to offer us a refund of $10. Yes you read that right- $10 to compensate for lunch as the combined refund for a group of 4. I wonder if this operator did not understand that someone who has paid over $500 for a tour can probably afford lunch. And I shudder to think of the royal meal they were planning to feed us at the princely sum of $2.50 per head I still don't know if our tour operator was the one with great reviews listed on this activity(Bali Seminayak Driver-DayTours) or a different one. If it was the same operator I no longer know what to make of this 'badge of excellence'. If it wasn't , I wonder if we were linked up by Viator with a less experienced one for some reason I've done over 20 tours with Viator over the past few years. Before this one, there had been only 1 experience which I'd call out as less than ideal But this is the 2nd, and in relatively quick succession As a customer I don't know if I'll risk a 3rd or not, but right now, the disappointment is fresh .

• Mt Bstur

  Reema B,

  17 thg 10, 2024

  - Viator

  5.00

  Our shuttle driver Dewa and jeep driver Dera ensured that we got the most out of our trip. They went above and beyond to ensure that the experience was memorable. Very professional.