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• Extremely disappointing, please don't book

  Steevi M,

  25 thg 5, 2025

  - Viator

  1.00

  Extremely disappointed with this experience. Woke up at 2 am to be picked up at 215, drove to the site where we were transferred into our jeep, made it to the lookout spot early before any other jeeps arrived. We were told to wait at the "market" for coffee and breakfast. We were the first ones there so lucky enough to get a seat on the bench where we were served coffee and breakfast which isn't breakfast but either a cup of dried noodles or banana sandwich. Expectations were very low for "breakfast" at the top of a mountain but this should not be called breakfast. People started to arrive and there wasn't seating available for the majority of the group. It was a rainy day so unfortunately we saw nothing from our lookout, totally understandable that no one can control the weather but this experience should be called "weather permitting" as thunder and lightening for hours leading up to the sunrise was a clear sign there would be no sunrise view to see. It was very obvious everyone was very disappointed and extremely confused with the situation. After we went to look at the volcanic rock, a canopy on the back of the jeep would be very inexpensive and easy to install so you don't get rained on, we were soaking even with our thin rain jackets we were provided. Our tour guide could barely speak English so we didn't learn anything. At the end we were dropped off at the same place we transferred to our jeep and it had been 6 hours already so we had to use the bathroom. There is a toilet where they have the audacity to make you pay 5k and it was the most disgusting toilet I've ever seen. Use of the bathroom should be included with your ticket. I love the people and culture of Bali, I have deep respect for their tradition and making the best of the infrastructure and what they have to work with, but have never ever been disappointed like this with a booked experience with 5 star reviews. Do not book this. I hope some major changes are made to this experience.

• Great and Bumpy Time

  Stephen L,

  11 thg 5, 2025

  - Viator

  5.00

  Agus and Sari were our guides on this trip and they were exceptional. It all went smoothly and they were on time for everything. The Jeep part was great fun - a real bone-rattler. Agus was great driving around the tight and narrow roads. There was a little cloud at sunrise but he managed to get some amazing photos of me and the missus. A bumpy drive over the black lava field then some Hot Spings which bought some welcome relaxation to our jangled bones. A great trip and a must-do while in Bali.

• Great experience with the guide ✨

  MuhammedSyawal B,

  9 thg 5, 2025

  - Viator

  5.00

  Guide Sarwa has helped me with the pickup at my hotel in seminyak to mount batur, where i meet Guide Nyonman Sail who drove jeep to the Mount Batur. Both of them teaches me the tradition of bali which is an eye opening for me. If you guys plan to go to Mount Batur, do find Guide Sarwa to pickup from the hotel and Guide Nyoman Sail for the jeep ride.

• Amazing Jeep experience

  shiewa a,

  22 thg 2, 2025

  - Viator

  5.00

  It was truly a great experience throughout the trip. Our driver, Gede, is not only an experienced driver but also a good photographer. Definitely worth to go, and remember to bring warm jacket!!!

• Great tour experience

  Jacob J,

  3 thg 1, 2025

  - Viator

  5.00

  The jeep ride was bumpy, but a lot of fun. Our jeep drivers were super nice and took some great photos for us. Definitely recommend if you don’t want to do the full hike up mount batur.