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• Good tour but could be better..here is how.

  savvyavatar,

  4 thg 12, 2025

  - Đánh giá từ Tripadvisor

  3.00

  The tour was OK but overpriced. The usual slam/bam/thank you mam for a quick sneak peak at Teide. Overpriced in the sense that for 80 euro of which 42 is the cable car you can always do public transport and have more freedom at the based of the teleferico to hike around..

• Disappointment without the cable car

  Curious66817991685,

  1 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  The tour was a major disappointment as the cable car did not run. We had already been at Teide, some years ago, when we travelled Tenerife by car, and that time we did not get onto the cable car because we did not buy cable car tickets in time and all were sold out. However, we got to walk around the amazing landscape for hours instead, in our own tempo, and really enjoyed it anyhow. It was also totally our own fault as we were too slow in buying the tickets. This time, I travelled alone with my son so I decided to take a tour with the Volcano Teide company instead of renting a car to drive the curvy roads. The driver was amazing, so calm, safe and secure, and the guide also told a lot of interesting things about the flora and fauna I did not know about. I had carefully followed the weather forecast and picked a clear day with little wind. The days before, the cable car had been open despite more clouds in the forecast and even some rain. I was fully aware that it might close down in bad weather and if so clients will be repaid the cable car ride/ticket. What I had not done, however, was to find out what the alternative is (the website does not specify), and perhaps asked more questions about the weather and the cable car. Like: what is the maximum wind (gusts) before the cable car closes down? Is the cable car in service? Etc. The only reason we went this time was namely to do the ride up - and not look around in the park, as we had already done that before. We were informed as late as when we arrived at the station that the cable car was closed, so unfortunately no ride up on Teide. What a disappointment. Instead we were “pushed” into the exhibition which I must say is not super interesting even though parts are probably quite appealing for kids. The tourist shop is disproportionately big and expensive, as they often are. Coffees and staff in the cafeteria are both very nice, but not really worth the long bus tour (esp to a place you have already been to). In fact, this whole “alternative” during approx 40 minutes around the cable car station did not feel very thought through. After that we got onto the bus again and drove just a bit to the real (?) tour alternative, ie Roques de Garcia. It is a very cool rock formation from the former summit. You can walk around and/or up a bit of it or take a longer hike. But we were of course not alone since everybody went there instead, so we did not get the real nature experience with a line of tourists queuing on the paths. Also, we were only given up to an hour there, which was not enough for a longer hike in the volcano landscape. That would have been nice though. After this we started the bus return to Puerto de la Cruz. On the way to the volcano we stopped at Papillon restaurant for a quick breakfast, and now we stopped at the place opposite, 7 Canadas. I actually liked both places. Even if they are along a real touristic route, the menus and food/snacks (at least what we had) are good and not too pricey. We were back in P de la Cruz after the estimated 7 hours - without the cable car tour. All in all, the tour was a disappointment. The reason we went this time was to get up on Teide. The alternatives could be more thought through and presented to clients before, so they can take a more informed decision. If the cable car is so sensitive to wind, this must happen all the time, especially as it happened to us on a relatively still day. Maybe Volcano Teide could present some statistics on their website: x days out of y, the cable car has been open/closed due to z. Then you can calculate for yourself. PS. What I do wonder is also if the cable car was actually closed because of the weather this very day, or if it was being repaired or fixed. When we were at the cable car station there were namely maintenance staff working on the cable car. Of course, they might take the opportunity if the weather does not permit rides, but it could also be that they refer to weather conditions while in fact it is closed down of other reasons…

  

  

  

• TIMO SCAM

  F848VGsusanaf,

  22 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  It is the largest scam that exists on the island of Tenerife. Everyone be very careful what you hire. They're not fulfilling the contract.

• Wouldn’t Bother…..

  cornwall111Truro,

  22 thg 10, 2025

  - Đánh giá từ Tripadvisor

  2.00

  It was a very very long day, the cable car was fine and we read the small print and wore suitable footwear so went up and had a walk around and some lunch in the cafe. The biggest disappointment was the almost 6 hours we spend on the coach. The host on the coach was great and very informative but they just need to plan a bit better and only do pick ups from close areas. I word of a lie, just shy of 6 hrs on a coach with a 2 hour stop at the volcano in between. It’s just way too long and dampened our mood knowing we’d have the same 3 hour journey back. I wouldn’t bother going again, it seems hiring a car and trying to park would be equally as difficult.

• poor Service

  B3323ZEdonp,

  22 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Actually, a disaster that tickets are only available online. That's just bad. Especially since it is also pointed out to the purchase on site. Hu

  

• Overall not too bad

  Maheshkumar C,

  15 thg 10, 2025

  - Đánh giá từ Viator

  3.00

  The actual trip and tour was nice but we had difficulty hearing the lady in the coach. The sound system was not clear and some people around us were talking so we missed some of the information. Some of the information wasn’t very clear either, where the coach will be parked and meeting point.

• Amazing

  Angelamumbbe,

  23 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Excellent from beginning to end, great tour, great guide too. If you don’t do any other tour do this one. Very reliable, stopped at lovely restaurant for drinks in the way and lunch on the way back. Service food and staff were great.

• Cable car

  Andrew A,

  20 thg 9, 2025

  - Đánh giá từ Viator

  4.00

  Ot was good until someone fell of her seat and every one had to try snd give her room. We think there was to many people in carage

• They wouldn't let us up

  Venture45776467536,

  4 thg 9, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We arrived 8 minutes late and he told us that he had already climbed the cable car and that he would not let us climb later, that if we had any justification that would convince him to make the modification he would let us climb, but not. The reality is that the car was not pulling and there was jam and we have taken longer to arrive than planned. We have lost almost €200 and I personally have been rudely spoken to by the manager without me speaking badly at any time. Because you weren't convinced by our problem, you've grounded us. Nice experience I took from Tenerife, I came from Zamora to see it.

  

  

• Watch out for the very small restrictive information on the booking ticket!

  erictE6804VC,

  29 thg 8, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Refusal of access to the activity Cable car and sunset because a family member had shorts (and a mountain jacket), no discussion possible for a postponement or refund of our 219€ As much as the organization insists on its website and emails sent on the need for closed shoes, the message on the pants is confusing according to the documents: sometimes it is a “recommendation”, sometimes it is noted “suitable clothes” and only in very small print drowned in the mentions of the post, it says “no shorts”... I think every day customers are turned away for this reason of shorts (On the day of our activity, another family had the same problem as us) and nothing is improved, we were really disappointed with feeling to serve as a cash cow. VolcanoTeide has a monopoly and customers will continue to flock...

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