Reservation: 1. Once the reservation is made, you will receive an immediate confirmation with all relevant details, including the meeting point, pickup time and contact of the assigned driver. 2. We'll send you a pre-day reminder of service to ensure everything is clear and in order. Prior communication: 1. A few hours before pickup, you will receive a message or call from our team or driver to confirm the details and make sure everything is coordinated. 2. Our team is available 24/7 to answer any questions or make last minute adjustments if necessary. Pick up at the agreed point: 1. For airport arrivals: Identify your arrival terminal (Terminal A or B) and follow the detailed instructions to meet our representative or driver, who will be waiting for you with a sign with your name. 2. For hotel, villa or condo pickups: Our driver will arrive promptly at the lobby or the specified meeting point, identified with a name sign. If there are any inconveniences, you can contact us or the driver directly at the number provided. Start of transfer: 1. The driver will assist you with your luggage and accompany you to the assigned vehicle, which will be clean, comfortable and equipped with air conditioning. 2. Before leaving, the driver will confirm the destination with you to ensure a smooth journey. During the transfer: 1. Enjoy a safe and pleasant ride in our modern vehicles, driven by experienced professionals. 2. Our staff will be happy to answer questions about the area or provide you with local recommendations, if you wish. Arrival at destination: 1. Upon arrival, the driver will help you unload your luggage and ensure that you have arrived at your destination in complete comfort and satisfaction. 2. Before saying goodbye, it will remind you of contact details in case you need additional services or return transfers. After-service care: After the service, our team can contact you to ensure that the experience has met your expectations and receive your feedback.