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• Not as advertised.

  BCTEdinburgh,,11 thg 12, 2025

  - Đánh giá từ Tripadvisor

  2.00

  Unfortunately this was a disappointing day out. Most of the skating area was closed, leaving a very small run none of it through the woods as advertised. The sledging hill was pretty much non-existent with no safe walking route so my son got knocked over and hurt himself. The reindeer ride involved going round a small track twice, pulled by one very reluctant reindeer. One of us had to get off in order to complete the ride. The restaurant was nice however, with a nice meal served by friendly staff. Considering the price charged for all this, I cannot recommend to anyone. I will be contacting the management for a refund.

  

• Dangerous, not fit for visitors, nothing here

  wood1971skittles,,9 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We also visited last Saturday, and took the bus, waited ages outside, to get in, it was a free-for-all. Everyone rushing to get skates on then having to walk down stairs, with ice skates on with no hand rail down was dangerous. Spent an hour maximum, nothing to do, then 30 euro to get back to Rovaniemi. Expensive day out and I do not recommend it.

• Lovely staff and a wonderful day

  leooW139SB,,6 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We spent most of the day at Kotatieva, and it was wonderful addition to our trip. We spent most of our time to ice skating, and even though the weather earlier in the week had been rough - leaving the ice a bit uneven - the experience was still wonderful. What really made the day stand out was the staff. Every person we interacted with was genuinely friendly and eager to help, whether it was offering tips about the best sections of the rink or checking in to make sure everyone was comfortable. Their kindness added a cozy, welcoming feeling that easily made up for the minor imperfections on the ice. All in all, we had a great time and would happily return. Kotatieva has a charming atmosphere, and even with a few bumps on the rink, it was a delightful place to spend a winter day.

• Extremely poor experience – misleading, unsafe, and disrespectful

  B488LX d,,6 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Our experience at Kotatieva Rovaniemi was extremely disappointing and frankly unacceptable. We drove two hours from Sweden specifically to visit this place, mainly for ice skating, and what we found upon arrival was shocking. A large part of the park was essentially unusable — not officially closed, but completely covered in snow, with paths not cleared at all and impossible to access. There was no prior notice that more than half of the park would be unavailable. This is misleading and unacceptable. If a resort in Lapland cannot properly handle winter weather, then it simply should not operate — or at the very least, it must clearly inform guests in advance when large sections of the park are closed. Closing over half of the park without notice is a complete disgrace. The equipment situation was equally poorly managed. The skates provided to my father did not fit, and the staff’s suggested solution was absurd: waiting for other visitors to finish so he might try another pair. After only 10 minutes on the ice, we requested a refund. Although it was granted, it was done with clear irritation and a total lack of professionalism. The way the refund was handled felt deliberately disrespectful. I received a €50 bill, and the remaining €9 were returned entirely in tiny half-cent coins — an unnecessary and degrading way to treat paying customers. My brother and I felt forced to stay because our tickets were prepaid online by card and we understood there would be no refund. Unfortunately, his experience was just as bad: the skates were too small and extremely uncomfortable. To make matters worse, the entire place looks and feels like an active construction site. The entrance door consisted of plastic sheets, the stairs leading down were dangerously slippery with no anti-slip grip whatsoever, and overall safety and maintenance standards were shockingly poor. As someone who truly loves ice skating, I did not enjoy a single moment of this experience. What is advertised as a winter resort in Rovaniemi turned out to be misleading, poorly organized, unsafe, and absolutely not worth the time or money — especially after a two-hour drive. I strongly advise others to reconsider visiting until basic maintenance, safety, transparency, and customer service are taken seriously.