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Cần Quan Tâm

Đánh giá

• Loved it - great experience.

  georgehI2929XL,

  2 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  The tour was really good. Easy to sort everything and got picked up/dropped off where ever we needed to be. Rizal (our tour guide) and the porters were great and the food and snacks were really good. Would definitely recommend Rinjani Hero.

  

  

  

• Best experience ever!

  241giuliaf,

  13 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Simply the best experience we ever had! Rinjani Hero offered a really well organised and complete service including the transport to arrive and leave Senaru, the accomodation the night before the trekking and also the afternoon trip to the Tiu Kelep and Sendang Gile waterfalls with a guide. Ibrahim was really nice during this afternoon and all the people we met were very friendly. The trekking was very challenging but the our guide Sapar was the best!!!! He made the difference in our experience! He was helping us and guiding during the entire path, waiting for us if we were slower and making us comfortable every moment. The two porters were amazing, friendly and always smiling and the food was very good and a lot! They carried on their shoulders all the equipment for cooking and the night on the crater!!! We highly recommend Rinjani Hero for this trip, they are professional and kind, they communicate very well and we felt safe all the moment. They also gave us a lot of tips before the trekking of what to bring and how to equipped ourselves well. Thank guys for this amazing experience, we will never forget it!!!

  

  

  

  

  

• Very challenging but the view at the end worth it!

  S2018AVep,

  6 thg 9, 2025

  - Đánh giá từ Tripadvisor

  4.00

  Challenging, beautiful trek with outstanding porters/guides — but serious gaps on diet handling and first aid/medical support. The organisation was generally good. The true heroes are the porters and guides: they carry heavy loads up steep trails without special equipment, support us and still cook for the group — simply incredible. If you are too slow they stay with you the entire time — patient, kind, and truly supportive. Great people, great professionals. What needs improvement: Dietary requirements ignored. The organiser asked for food needs but didn’t pass them to the on-trail team. Me and another tourist had food allergies. The cook/guide weren’t informed and initially offered unsuitable food, that could have caused serious health issues. Better not to ask for food preferences than to ask and ignore. They actually create not only false expectations, but a dangerous situation when tourists count on them and do not bring own food and later turns out they have almost nothing to eat on such a heavy trail. No first aid capability/medical support/medications. In our group there was no medical support at all: guides didn’t know basic first aid, and we saw nothing available even at the Rinjani registration point. And when girl eas injured during the trail, no any guide/proter knew what to do, how to (organise) help and did not have any medication even painkillers. On a strenuous, high-altitude hike, this is not acceptable. Few people actually died there because it is still mountains and not a park. One of them died simply because of conseqences of fatigue what could be helped if the guides were prepared and educated in first aid. Just goodle it. Tips for future hikers: Bring your own first-aid kit (plasters, blister care, antihistamines if allergic, pain relief, electrolytes, tape/bandage). Be sure you know how to help yourself if needed (there is no cell phone connection to google it while hiking). And note: if you will have health issues you still will have to hike the whole way back and get to the city to be helped. None of medical support is available there. Porters and guides will help you to walk, but that is the only thing they can. Reconfirm allergies directly with your guide/cook at the briefing and before each meal. Don’t rely on the booking form and organisators alone. Consider a porter if your pack is >7–8 kg; it makes a huge difference on long, steep sections. Especially if you are not a sporter. The organisators says it is a family hike. It's not. It is still heavy physical challenge in jungles and mountains especially when it is hot and windy. Gear: headlamp, warm layers (it’s cold/windy at the rim, the temp.difference with the base is almost 20 degrees) jacket, gloves, sturdy boots, and a power bank. Tracking poles and windproof jacket can be rented by them. Hydration & nutrition: take electrolytes tabs, they are very helpful, and safe snacks/food that fit your diet.

  

• High quality company

  augustin b,

  21 thg 8, 2025

  - Đánh giá từ Tripadvisor

  5.00

  An unforgettable experience, the whole trek is programmed and executed in a very professional manner. The Quality of Service is such that you can focus on the beauty of the volcano without ever worrying about practical considerations and this ranges from arriving in Lombok to join the company to the journey to your next destination following the trek. The owner, guide and porters are very kind.

  

  

  

• Never try, never know

  lottaj387,

  30 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We had a fantastic guide, Ibrahim. He helped me through the hike when I was struggling. He cracked funny jokes and took good care of us. Our two porters also took good care of us. We received lunch, a snack at base camp, dinner, breakfast, and another lunch. They also carried all our gear, including the tent, mattresses, and a sleeping bag. Respect for these guys!

• 162lexiedom,

  24 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  - The hike itself is challenging (for someone who doesn't regularly hike) but manageable. Plan to rest for the next couple of days. - The views throughout the hike and at the top are spectacular! If you are moderately fit, it's a must-do for your stay in Lombok. Camping on the crater rim was one of the best experiences of my life. - Rinjani heros have been amazing from the beginning, very responsive on WhatsApp, organised transport and walked us through getting the tickets online. - If you want a fun trek, filled with good chat, jokes, music, dancing -request Ibrahim to be your guide! The guy was absolutely amazing, he helped us up the tough parts and made sure we are okay. He bought a speaker with him, and we sang and danced throughout the hike. At the top he treated us to some delicious rice wine while we listened to music and enjoyed the views. - The food was also incredible, and ready to sit down at the top and watch the sunset as we ate. All our camping equipment and food was brought up by porters, who then set it all up for us, their fitness levels are honestly beyond belief. All in all, this was the highlight of our entire trip.

  

  

  

  

  

• 822isa,

  19 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  What an amazing experience! Tough hike/climb, but the view is stunning! 2D/1N was perfect time. Ibrahim was the best guide.

  

  

  

  

• Amazing experience !

  NinaBoissin,

  14 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  What an amazing journey! It was so beautiful, and the guide and porters were amazing. They were so caring, we slept very well in the tent, and the food was delicious. Thank you to our guide Ir !

• Awesome Time With Rinjani Heroes

  Venture57490424420,

  12 thg 4, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We had a fantastic trip with Rinjani Heroes. My wife and I went up with 2 kids aged 6 and 8. We were picked up from the airport where our driver took us to Rinjani Heroes HQ in Senaru. A cute little town and we were taken to see a couple of great waterfalls nearby. Kids loved it, especially with our young guide Ronnie although his English was developing. The hotel rooms were clean and simple, better than what we expected at a rural village. Next morning we started the trekking. We had 3 porters who just did their thing, plus our guide. Our guide Rizal was a lovely guy and great with the kids. Great English and good for a laugh. Getting to the crater rim our fastest porter went double speed to claim one of the better camping spots. Our family is pretty fit so we had no issues keeping the pace and Rizal looked after us. No need to race to the top, there isn’t a huge amount to do there other than enjoy the view. Camping up at their crater rim was fun and sunset and sunrise were remarkable. The food was pretty good all things considered. I’m certain that they all make the same stuff regardless of what tour you go on. Lots of shallow fried mixed veg, fried chicken, fruit etc. a bit oily for our taste but the porters were so great taking all this up the mountain we tried to finish everything. For the way down our guide made a crown made out of ferns which the kids loved. The manager’s name is Kecaf (Ketchup) and is a 100% good dude. Knew our whole family by name after 10 mins and was extremely accommodating. Tried his best to make sure we had a great stay. We are looking forward to using Rinjani Heroes again for the summit next year!!

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• Confused

  Stay50911065633,

  1 thg 1, 2025

  - Đánh giá từ Tripadvisor

  1.00

  The booking said pending and the day before the tour asks where we are. We had enquired through our travel.agent in the meantime and various other tour operators and they all said the crater was closed... never actually got confirmed.

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