1. Before getting to Shanghai, you’ll receive the following information from us: Driver’s name Driver’s contact Number Vehicle’s plate Number Vehicle’s branding 2. Shanghai Arrival Pick-up from the Cruise Port: We provide up to 2 hours of waiting time at the port.In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help), My Wechat ID: chinatourop, You may find me by searching the ID number.  3. Driver Service Our driver can show you to the nearest toilet and money exchange if you ask. At the hotel/airport, your driver will help you with luggage and check in formalities. The trunks of our vehicles are spacious enough for you luggage. Our vehicles are equipped with Wi-Fi , GPS devices, and a baby seat, please ask your driver if you need them. 4. Pickup from Cruise Port: We provide up to 2 hours free waiting time,Please inform us of your disembarkation time in advance If you don't show up during the waiting time and cannot be contacted,you will miss your car and receive no refund. Overtime waiting fee: (USD5 or RMB35 PER half hour Per car) ,please pay cash to the driver