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• Well organized & communicated Alacatraz tickets

  williamhJ6906QJ,

  16 thg 9, 2025

  - Review from Tripadvisor

  4.00

  Good fun, well organised and sorted by the tour. Alcatraz was slightly underwhelming but cool to see! Spent a few hours on Alcatraz island and really enjoyed the boat trip!

• Lack of Information but Good Experience

  Kimberly H,

  9 thg 8, 2025

  - Review from Viator

  4.00

  The experience visiting Alcatraz was worth it and the bike ride across the Golden Gate was amazing. I didn’t rate a 5 due to the lack of information provided when booking. I had to send chat messages and emails to get details. I booked last minute so I didn’t have options to book with someone else and just hoped it worked it, which it did.

• Good option when Alcatraz is sold out.

  517gregn,

  5 thg 8, 2025

  - Review from Tripadvisor

  4.00

  Worked great as a last-minute option to get to Alcatraz when Alcatraz City Tours is sold out. It cost more this way, but you do get a separate bike rental with this package. The bike rental, is the only reason I gave this 4/5 stars, b/c it was a bit confusing. The instructions (on where to rent) was a bit confusing and then setting up the reservation was a bit difficult for us to setup. After you secure your overall booking (Alcatraz and bike), you (later) get a separate email with instruction on how to redeem both sets of tickets. The Alcatraz ticket link worked fine, but the bike rental link one did not. The Tour Store was quick to respond to our query about the link, but by the time I was able to see their response the bike slots were mostly filled. In their defense, they do warn you about this. But had the initial link worked, I would not had to of reached out to them. All in all, I'd use this company again without question.

• Bad.

  Chiara1012,

  5 thg 8, 2025

  - Review from Tripadvisor

  1.00

  In the offer they write: tour of Alcatraz plus bikes without specifying any further, in the activities included it is absolutely not mentioned that you must be over 13 to be able to have access to the bikes, in fact, when booking, the system considers with adult rate children from 4 years. When the confirmation came with how to book the bikes, I immediately tried to book the bikes, obviously depending on the ferry timetable to Alcatraz (time they give you, you can not choose it) , but there were no bikes available until 8 am and there was specified the minimum age of 13 years. The youngest of my children is still 12 years old, so I wrote complaining about the lack of transparency and also about the fact that there were no bikes available until 8 am, or very early (we had the ferry ticket for 1415). The contact person of this agency answered me in a rude and aggressive way claiming that it was written that the bikes were for adults and doing me the grace to increase the availability of bikes bookable at other times (which proves even more bad faith, that is to discourage booking with the voucher included in the ticket they give you the opportunity to rent bikes only at unlikely times so as to rent them to others by charging). Also, always in aggressive mode, he wrote to me that he could take back the tickets to Alcatraz because he had the queue, that is they buy ferry tickets to resell them at a higher price offering in exchange the bike that then maybe you can not take because you have a child / a under 13 years. At that point I sent him the text relating to what the ticket included and in which there was no mention of the rental for children over 13 years and he never replied. If you want advice, if you can't find tickets available online through the official channels, go to Pier 33 and try to buy them directly on site. Needless to say, I absolutely do not recommend buying this package.

• Great day out at Alkatraz...

  Gill B,

  27 thg 7, 2025

  - Review from Viator

  5.00

  Great day out at Alkatraz and lovely bike ride down to the Golden Gate bridge afterwards. Instructions were easy to follow and biles were in great condition.

• Fun on 2 wheels

  Sarah R,

  6 thg 10, 2024

  - Review from Viator

  5.00

  We had so much fun and only wish we’d had more time to use the bikes. Well just have to come back !! The staff are incredible, so helpful and then lots of fun as you ‘ cross the finish line ‘ We felt rushed in NY so thank you for being so chilled ! It was 30plus degrees yet it’s so cool cycling along the waterfront

• The best day

  Candice S,

  18 thg 7, 2024

  - Review from Viator

  5.00

  This was our most favourite day. The bike ride was long but amazing and Alcatraz was and experience not to be missed

• Alcatraz three times the usual price no bikes

  Margaret B,

  4 thg 1, 2024

  - Review from Viator

  1.00

  I went to Alcatraz and it was a lifetime dream because I use to watch films like Escape from Alcatraz and The Birdman from Alcatraz with my late father great place BUT paid 3 times the usual ticket price usually $50 because it was a high demand time. Bike place didn’t exist and was closed. Could not book a long time in advance as a family has a medical condition however lesson learned for future bucket list trips. Book in advance you can always cancel 72 hours if your situation changes. Thank you for the scam ripoff Viatour but I suppose your company has changed your name to another business name and company code. We were also scammed when we tried to get ballet tickets but luckily the money was refunded and we booked direct with the venue. Check check check the company you use be smart and wise, book in advance so we can all vote with our feet and shut scammers like Viatour and others DOWN!

• Good experience.

  camillavK853TF,

  4 thg 8, 2023

  - Review from Tripadvisor

  5.00

  Well organized. Departure on time. Just a bit expensive. The audio has been very usefull and interesting visiting inside Alcatraz.

• Great, but not great

  Melle K,

  29 thg 7, 2023

  - Review from Tripadvisor

  3.00

  Great boatride to Alcatraz and great people at the Unlimited Bike-shop, BUT very difficult to understand the timing of everything…. So we went on a wild search how, when, where to be at…… And actually printing a flyer just to get the bikes…. So outdated!

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