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• Very disappointing

  Mike D,

  30 thg 5, 2025

  - Viator

  3.00

  Very disappointing. Two tours were occurring at the same time in two different languages, which I think is highly unprofessional. We had to use headphones and our guide was whispering since she was next to the other guide, and I could barely hear most of the narration. In addition, very little time was spent at Culloden, very rushed, and yet the whole tour ended up being several hours OVER the scheduled time of 12 hours. I wouldn't do this tour again.

• Extremely Disappointing Tour Experience – Would Not Recommend

  LaDonna W,

  23 thg 5, 2025

  - Viator

  1.00

  recently took the Inverness, Loch Ness, and Urquhart Castle Full Day Tour booked through Viator, and unfortunately, it was the worst tour experience I’ve ever had. I’ve been on many group day tours before, and this one was by far the most poorly organized. To start, it was never communicated that we would be required to wear headphones throughout the tour. This was extremely uncomfortable, and more importantly, inconsiderate to people who wear hearing aids — several of whom I know would not have been able to participate properly. The headphones hurt my ears and I could not wear them for long. Additionally, we were the only English-speaking participants on a bus otherwise full of Spanish-speaking guests. This was never disclosed to us when booking, and it significantly impacted our experience. There was a screen on the bus that could have at least indicated who was speaking or offered translation, but this feature was not utilized. While the Spanish-speaking guide seemed to be engaging and communicative with that group, our guide was not Scottish and very difficult to understand. Her commentary was vague and, at times, inappropriate or misinformed. The timing at stops was also poorly managed. We barely had enough time to use the restroom, let alone explore or shop — for example, I had hoped to buy a souvenir from Loch Ness but there was simply no time allowed for this. Overall, I felt misled, left out, and rushed through what should have been a memorable experience. I would strongly urge others to look elsewhere when booking a tour in this region. I will definitely be sharing my experience widely to help others avoid the same disappointment.