LEADING: All inclusive 3D/2N on cruises in HALONG - many options

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• Fantastic cruise

  Helen P,14 thg 8, 2024

  5.0

  Amazing place & cruise. Great activities, kayaking & exploring caves. Staff on board were super friendly & nothing was too much trouble

• Avoid

  Rom K,29 thg 12, 2023

  1.0

  TL;DR - book directly with the cruise ships and avoid middle agents. Other reviews say something similar but i’ll try my best to summarise the playbook that dodgy agents in the middle use so you can avoid getting scammed too. 1) communication - they won’t respond to you until midnight of the trip, so you are left stressing about the details and also lose your free cancellation period. In my case, 55 confusing WhatsApp messages at midnight and no response when queried certain details. 2) cancel midway - if you ask more questions to clarify or are unsatisfied with whats been booked for you, they will tell you they’d be happy to cancel and refund on the day itself. In my case - i was threatened to be taken back to Hanoi when already in the shuttle. It was too late for me to arrange an alternative so i went with it anyway, as intended by the agent. 3) not what you booked - in my case i booked 5star 3days/2nights ha long bay cruise. Firstly, i was booked on 2 different cruises for a night each and secondly it wasn’t 5 stars. When i questioned at check in, i was led to believe that i was silly to think 2nights means same room/same boat. So the fault was put on me for any misunderstanding. 4) cruise experience - it is important to separate the actual cruise and service experience provided by the cruise company versus the booking experience by the agent. Cruise experience is not bad if you have the information upfront and know what you are getting and pay a price accordingly. You are able to set the right expectations then. 5) Feedback - the agent will use the good feedback that you’d eventually give to the cruise staff and use it against you to imply that everything was great. Once again they are 2 are separate things. Lastly, the biggest red flag i missed with this one is the claim that 100% of customers are satisfied. Really?!

• Great 3 day 2 night cruise!

  Marcia E,4 thg 12, 2023

  5.0

  What a lovely time we had on this fabulous cruise! It was the staff who made all the difference! They were fantastic and attended to every detail to make this 3 day adventure a great memory for us! The food was beautiful. The activities were great! The rooms were comfortable. We enjoyed coffee on the balcony watching the beautiful scenery. We tried fishing for squid (don't worry. . . we didn't catch any!). Our ship was Aqua of the Seas. Would highly recommend this cruise for a 3 day 2 night visit. The second day was our favorite!

• Terrible overall experience on a Halong Bay cruise

  JayantGanguly,17 thg 1, 2023

  2.0

  This was my 8th multi-day cruise and certainly the worst one. The pick up and drop off at Hanoi were miserable, with multiple representative using WhatsApp messaging and providing conflicting information. I would storngly urge readers of these reviews to reconsider before booking this cruise.

• Party boat!!!!

  Bob D,13 thg 11, 2022

  3.0

  Well not really. Just bone shaking bass music in the evening. I was in my cabin and thought it was another boat till I went upstairs! Spoiled I for me. Tour leader was good though which helped. Did 2 nights and one breakfast they ran out of food (no eggs) which affected me. One evening they ran out of items which affected others. The activities which were organized but that super loud music killed it for me.