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• Horrifying experience with Nihon Horizon Tour

  Lincoln C,

  31 thg 12, 2024

  1.0

  The most disappointing and frustrating experience ever… - we booked and paid 80,000 yen for two in a private tour - we asked for English speaking tour. Our tour guide barely speaks English - our pick up time was changed numerous times and was two hours earlier than scheduled (we were informed 7am the same day of the trip) - instead of a minivan which was committed on the itinerary we got a Toyota Prius - our “tour guide” had limited to none knowledge about each site we visited and basically left us wandering around each spot the whole tour. - when asked why some of the scenic spots were not covered the response from the company was “they are too crowded so we had to skip”. - we ended up running 3 hours late (with 2 spots on the itinerary not visited) and missed our dinner commitment that evening. In summary, a complete disaster. Unless you are looking for a nightmare with your vacation do not use this travel agent.

• Experience with Rana as Our Guide

  Betty N,

  21 thg 12, 2024

  1.0

  Our experience with Rana was disappointing and not what we expected, especially given the company’s strong reputation. Rather than a knowledgeable tour guide, we had a driver who simply transported us between locations with minimal engagement. Rana did not guide us through any of the experiences. He stayed in the car while dropping us off at each location, which was not what we had hoped for. Even my 6-year-old remarked, “The guide doesn’t get out of the car and show us around like the man that did our tour in Tokyo yesterday. How are we supposed to know what we’re looking at?” The previous day, we had a fantastic experience with a guide who walked with us, answered questions, and made the tour engaging and educational. This was, unfortunately, a very different experience. During the entire tour, the only time Rana joined us was when we stopped for coffee at Starbucks. We bought him a coffee, and while he was kind and polite, he did not provide the guidance we were expecting. There was no effort to share insights about the sites, create a memorable experience, or even meet the minimum standard of a guided tour. Instead, we were left Googling to learn about the places we visited. This is not the experience we were promised. While I understand that every guide has a different style, I would have appreciated even a minimal level of engagement—walking with us briefly, providing a high-level overview of the locations, and say “If you have any questions, let me know; otherwise, I’ll wait in the car.” I would have been ok with that…. Unfortunately, this basic level of service was not provided. I hope this feedback is taken constructively, as I truly believe the company can improve by ensuring that guides meet a baseline standard of engagement. I’m confident that with some adjustments, future customers can have a much better experience. Thank you for taking the time to consider this feedback.

• Amazing drive, views and pictures, amazing place to go.

  Diego P,

  8 thg 12, 2024

  5.0

  Hassan the Driver was amazing and very good communication and humble guy he is the first from left to right in our picture. We definitely recommend him and we hope come back to Japan again.

• You are booking a driver! Not a “guide”!

  Kevin S,

  1 thg 12, 2024

  2.0

  Rana was our driver. He got us there and back safely but he was hardly a “tour guide”. Other than driving us to our destinations, there was no guiding us through the experiences or teaching us details of each location. He would just let us off and have our group do our own thing. It would have been nice for him to take us through each experience while offering what he knows about each place. It made taking family group pictures also difficult. The 5th station was closed so that was out of his control, but his substitution was to go to a lake and take a speedboat on the freezing cold waters! We declined that experience and continued onwards the day. We all felt that our driver, Rana, rushed us through each location we stopped at. If you are looking for a “guide”, you are better booking another experience.

• Nice excursion, could be enriched in info and more organized

  IOANNA T,

  15 thg 11, 2024

  4.0

  Mount Fuji views were impressive and also, in the second part, the volcanic valley. The itinerary was not well organized, and we could use some more info.