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What To Expect

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• Very nice trip. Good...

  Agnieszka S,

  1 thg 7, 2025

  - Viator

  5.00

  Very nice trip. Good spots to see Mt Fuji. Great Hakone village. 🤩 Everything according to the plan. Very pleasant driver Mani. 👍

• Stranger Danger

  ANGELO B,

  26 thg 5, 2025

  - Viator

  2.00

  The drivers were punctual and the vehicles were clean, which made for a comfortable and smooth experience. We visited all the places listed in our itinerary, plus an additional stop, which was a pleasant bonus. However, one aspect of the tour raised serious concerns. An extra person joined us who openly stated he was not affiliated with the company and was only brought along by a friend to “help out” as a tour guide. This individual shared inconsistent stories about his background—claiming at one point to be from South Africa with over 22 years of experience as a guide, which later changed to 15 years. Based on his fluent conversations with the drivers, who were Pakistani, and the way he communicated, my guess is that he was actually from Pakistan as well. He offered very little insight into the places we visited, instead focusing on personal anecdotes and excessive flattery directed toward our family. While his presence might have been well-intentioned, allowing an unofficial and unverified person to join the tour—especially with several children in the group—felt unsafe and unprofessional. Toward the end, he began sharing personal hardships and comments about how little the drivers were paid, none of which we asked for. Despite my advice not to give too much, my parents were moved by his story and gave him a $300 tip. Overall, while the official service was solid, the presence of this unofficial “guide” significantly detracted from our trust and comfort with the tour. I would urge the company to be more cautious about who they allow to accompany their guests.

• Horrible Tour to Mt. Fuji/ Hakone

  Christina K,

  5 thg 4, 2025

  - Viator

  1.00

  This tour was a complete failure. The tour stated it was a guided tour to Mt. Fuji/Hakone and it was NOT. We were taken by a driver (not a guide) who had zero knowledge of the Japanese culture or and history whatsoever about where we were going and the meaning/significance of anything we saw. My family and I learned nothing. This was absolutely Viator’s responsibility to provide us and we lost a full day in Tokyo and lot of money. I have been using Viator for years in many destinations and have never experienced anything like this before. The driver was just sent by his boss to take us there so I blame him, his boss and Viator for all of this. Dissatisfied to another level I never knew existed.

• Good Day trip

  Raghavendra B,

  4 thg 3, 2025

  - Viator

  5.00

  We had a great experience with this day trip. Our guide, Ali Zain had been great to drive through and was very helpful

• Horrifying experience with Nihon Horizon Tour

  Lincoln C,

  31 thg 12, 2024

  - Viator

  1.00

  The most disappointing and frustrating experience ever… - we booked and paid 80,000 yen for two in a private tour - we asked for English speaking tour. Our tour guide barely speaks English - our pick up time was changed numerous times and was two hours earlier than scheduled (we were informed 7am the same day of the trip) - instead of a minivan which was committed on the itinerary we got a Toyota Prius - our “tour guide” had limited to none knowledge about each site we visited and basically left us wandering around each spot the whole tour. - when asked why some of the scenic spots were not covered the response from the company was “they are too crowded so we had to skip”. - we ended up running 3 hours late (with 2 spots on the itinerary not visited) and missed our dinner commitment that evening. In summary, a complete disaster. Unless you are looking for a nightmare with your vacation do not use this travel agent.